Client-Focused, No Cold Sales
Up to £35,000 + Quarterly Bonus + Hybrid
Are you a detail-driven mortgage industry professional who loves the technical elements of mortgage advisory, guiding clients through the process and providing outstanding service-but would rather leave the sales chasing to someone else?
If your strengths lie in customer service, coaching, and case progression rather than lead generation or cold sales, this could be the perfect role for you.
A growing mortgage and protection network, known for championing adviser development and supporting brokers at all stages of their journey, is seeking an experienced Mortgage Support Specialist to join their dedicated Member Support team. Based from modern offices in Hornchurch with flexible hybrid working available, this is an opportunity to make a real impact in a rewarding, service-driven role.
Working closely with newly qualified brokers and advisers in the network, you'll act as a key point of contact-offering expert guidance, helping them place their first cases, and ensuring they have the tools and support needed to thrive.
Responsibilities include:
Delivering 1:1 support and coaching for new brokers on mortgage placement, systems, and compliance
Responding to queries across channels like Google Chat, LinkedIn, phone, and email
Supporting training academies and delivering content in specialist mortgage areas
Creating technical content and keeping product knowledge up to date via the LMS
Acting as a calming, knowledgeable voice in a fast-paced environment-problem-solving, advising, and championing best
practice
What You'll Need:
Strong technical understanding of mortgage products and lender criteria
Hands-on experience in a mortgage advisory, case progression, or broker support role
CeMAP (or equivalent) qualified
Excellent communication and interpersonal skills-particularly when explaining complex topics
A natural coaching style and a passion for helping others succeed
Confidence working independently in a hybrid or office-based setting
What's On Offer:
Salary up to £35,000 + performance-related quarterly bonus
Flexible working-hybrid options or full-time office presence in Hornchurch
Supportive, people-first culture with a collaborative, close-knit team
Real opportunities to grow into a training, mentoring, or technical leadership role
The chance to focus on what you love: helping others, solving problems, and delivering great outcomes-without the sales pressure
This is a brilliant opportunity for a mortgage professional who takes pride in doing things right, enjoys guiding others, and wants to make a real difference in the careers of future advisers.
TPBN1_UKTJ