Position Title: IT Solutions & Implementation Manager Location: Stockton-on-Tees (hybrid) Industry: Retail Salary: Up to £50k per annum (DOE) Overview: My client is seeking a strategic and hands-on IT Solutions & Implementation Manager to spearhead a company-wide technology transformation. As the first person to hold this pivotal role, you will drive the modernization of our IT systems, infrastructure, hardware, and software, playing a critical role in enhancing the technological capabilities of our entire organisation. This leadership position will be central to delivering innovative solutions that streamline operations across our retail stores and head office. You'll focus on implementing user-friendly technologies that empower teams and simplify day-to-day tasks. Key Objectives & Responsibilities: Conducting a thorough analysis of existing IT systems and identifying both current challenges and future needs. Leading the creation and execution of the company's IT and technology roadmap, including initiatives around artificial intelligence. Drafting and maintaining internal IT and AI policies, procedures, and best practices. Introducing new platforms and upgrading existing ones to enhance operational efficiency across all departments-from store floors to corporate offices. Overseeing the secure management of company systems to guard against both internal and external cybersecurity threats. Managing relationships and contracts with external technology vendors and service providers. Delivering IT projects on time and within budget Building or integrating software tools, applications, and systems that support the company's expansion and productivity goals. Tracking and maintaining all IT hardware inventory, and overseeing procurement of new devices as needed. Managing the company's EPOS system-collaborating with providers and offering guidance for its optimal use. Automating reporting functions, such as sales and margin analysis, using existing software. Analysing IT-related costs and proposing efficiency-improving, cost-saving strategies. Delivering smart technology solutions to reduce workload and increase staff effectiveness. Taking ownership of loyalty app development and ensuring successful implementation. Reviewing internet and telecommunication setups at all store locations and recommending improvements. Collaborating with cross-functional teams to elevate internal service and productivity.In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy