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Job Title: Retail Manager - Ceramic Showroom
Location: Stoke-on-Trent
Salary: Competitive + Bonus + Benefits
Job Type: Full-time
Days of Work: Tuesday to Saturdays
Hours : 08:30 to 16:30
Salary: £14 per hour
About our client:
They are passionate about their craftsmanship, quality, and design. And a leading name in the ceramic industry, we offer a curated selection of decorative ceramics for both residential and commercial spaces. Our showroom is more than just a retail space-it's a destination for inspiration and creativity.
We're now looking for an experienced Retail Manager to lead our showroom team, drive performance, and deliver an outstanding customer experience.
Key Responsibilities:
* Oversee the daily operations of the ceramic showroom, ensuring smooth and efficient running
* Lead, train, and motivate a team of sales associates to meet and exceed sales targets
* Deliver excellent customer service by understanding client needs and offering tailored design solutions
* Monitor stock levels, merchandising standards, and showroom presentation
* Liaise with suppliers and internal departments to manage inventory and product ranges
* Develop and implement promotional strategies to increase footfall and conversion
* Analyse sales data and customer feedback to optimize performance and improve service
* Ensure compliance with health & safety and company policies
Requirements:
* Proven experience as a retail manager, ideally within home décor, interiors, or ceramics / tiles sector
* Strong leadership and people management skills
* Exceptional communication and customer service abilities
* Commercial mindset with a track record of meeting sales goals
* Passion for design, materials, and interiors is a strong advantage
* Proficient in POS systems, stock management, and retail software
* Flexible, organised, and able to work weekends as required
What We Offer:
* A dynamic and creative working environment
* Competitive salary with performance-based bonus
* Staff discounts on products
* Ongoing training and development opportunities
* Career progression within a growing company
How to Apply:
If you're passionate about interiors, thrive in a retail environment, and are ready to take the next step in your career, we'd love to hear from you.
Send your CV and a brief cover letter to stoke@ethero.co.uk
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