We’re looking for a Customer Administration Hub Adviser to join our amazing Team! You’ll be responsible for contributing in processing administration including handling personal, and confidential information. You’ll also be handling inbound calls and emails this will play a key role in providing information and support to queries that could entail complaints, advice, or general customer service. Our ideal candidate will have the ability to deliver high levels of customer service, be highly organised with a keen eye for accurate detail. You’ll also need to have experience of working in a Contact Centre or Data Processing environment. The role requires you to have the ability to work as a team member to cover varied clerical tasks but use own initiative, when necessary, as this is a fast paced role. Due to the nature of the business, empathy and professionalism is key. If you have the ability to communicate effectively with others and the willingness to work to tight deadlines, then we need you. Join us and be proud to help our communities and be part of the recovery ensuring no one is left behind. All new colleagues will be offered to enrol on a Level 2 Employment Apprenticeship and have the prospect to move into other apprenticeship levels. We are committed to creating a diverse and inclusive workplace and strongly encourage applications from underrepresented groups In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £29,312.14 p.a. with these great benefits: • 25 days annual leave Bank Holidays Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Pay Review • Refer a Friend Scheme • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). Location: Kingston Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm Closing Date: 7 May 2025 Contract: Subject to Contract Award Key Responsibilities * Process and maintain system records for all contracts we manage and complete the appropriate administration following contractual and company procedures. * Deliver a high level of customer service at all customer contact points * Maintain accurate and up to date financial systems and information. * Process contract claims, adhering stipulated guidelines Skills and Experience * Highly organised in approach to work * Ability to work within set guidelines to comply with set standards and working practices * Ability to use computer software packages including excel, databases, electronic mail and internet systems * Previous experience of working in a Contact Centre or Data Processing environment * Good interpersonal and communication skills, including using the telephone. * Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business