Join Our Team at Wells Fargo!
Why Wells Fargo?
Are you ready to elevate your career? At Wells Fargo, we’re not just a financial services leader; we’re a global innovator dedicated to empowering communities and helping our customers thrive. We believe that a fulfilling career is more than just a job—it’s about finding the right environment to flourish. Living the Well Life means you’ll enjoy robust benefits, competitive compensation, and programs designed to support your work-life balance and overall well-being. Join us and be part of a company recognized as the #1 financial services employer on the 2025 LinkedIn Top Companies list for career growth in the U.S.!
About This Role
We are seeking a Branch Operations Coordinator for our National Branch Network within the Consumer, Small & Business Banking division. This is your chance to make a real impact!
Your Responsibilities
In this dynamic role, you will:
* Enhance customer experience by accurately processing teller transactions and introducing digital solutions.
* Complete operational tasks while minimizing risks in line with established policies.
* Efficiently perform a range of transactional, operational, and customer support tasks.
* Assist the Branch Manager with operational tasks and scheduling.
* Resolve daily operational issues on the teller line under regional management guidance.
* Support customers and employees in addressing concerns or complaints.
* Provide exceptional service by building relationships and completing transactions with care.
* Identify and meet customers' financial needs with tailored information and services.
* Inspire a diverse team to reach their full potential and achieve business objectives.
What We’re Looking For
Required Qualifications:
* 2+ years of customer service and issue resolution experience, or equivalent demonstrated through work experience, training, military experience, or education.
Desired Qualifications:
* Strong customer service skills with the ability to listen and understand customer issues.
* Experience in educating customers about technology and mobile banking options.
* Integrity and professionalism in interactions with customers and colleagues.
* Ability to identify potential fraud and take appropriate preventive actions.
* Cash handling experience.
* Well-organized and able to prioritize tasks in a fast-paced environment.
* Judgment to raise questions to management and adhere to policy guidelines.
* Relevant military experience in personnel benefits management or human resources is a plus.
* Knowledge of retail compliance controls, risk management, and loss prevention.
* Ability to motivate others to achieve their best.
Job Expectations
* Willingness to work a schedule that may include most Saturdays.
* This position is not eligible for Visa sponsorship.
Location
201 Central Avenue N, Valley City, North Dakota 58072
Important Dates
Posting End Date: 3 Aug 2025
*Please note that this job posting may close early due to high application volume.
Our Commitment to Diversity
Wells Fargo is an equal opportunity employer. We welcome applications from all qualified candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We value strong customer relationships and a culture that balances risk management with compliance.
Additional Information
We maintain a drug-free workplace and have policies in place to ensure a safe and inclusive environment for all employees. If you require accommodations during the application or interview process, please let us know.
Ready to take the next step in your career? Join us at Wells Fargo and be part of something great!