Position: Head of Content and Channels (Digital)
Hours: Full-time (35 hours a week)
Contract: 18‑month fixed‑term
Location: Office‑based in London with flexibility to work remotely
Salary: £65,118 per annum plus excellent benefits
Salary Band and Job Family: Band 4
About the Job
* You will lead content and engagement strategy across the organisation, shaping how we grow reach and sustain meaningful engagement.
* You will guide creative, editorial and design teams to deliver clear, consistent and impactful content across every format.
* You will oversee our digital channels, using insight and innovation to connect more people with our mission and strengthen loyalty.
* As a cross‑organisational leader, you will champion high standards, collaboration and learning, helping us tell a unified story that builds trust and connection.
* This is a fixed‑term contract for 18 months.
* Closing date for applications: 9:00 on Monday 27 October 2025.
Applying
* Updated CV
* Supporting statement showing how you meet the essential criteria as set out in the attached person specification
* Cover letter, CV and optional Equal Opportunities form should be saved as one document and uploaded to the site
* Equality and diversity monitoring form – please download and submit with your application
Equal Opportunities
We particularly welcome applications from people with disabilities and from ethnic minority backgrounds. We are a Disability Confident Employer and are committed to promoting equality and diversity.
Right to Work
You must have the right to work in the UK. If we offer you employment, you will need to share documents showing your eligibility. We currently do not have a sponsor licence and cannot support visa applications.
Benefits
Encouraging Work Life Balance:
* 38 days paid annual leave (including bank holidays); pro‑rata for part‑time
* More annual leave based on length of employment
* Smart working options with remote flexibility
* Flexible working options
Caring for You and Your Family:
* Generous sick pay entitlement (pro‑rata for part‑time)
* Opportunity to buy and sell annual leave each calendar year
* Free 24/7 GP virtual service
* Enhanced leave for new parents
* Special leave options (e.g., up to 5 days paid for emergencies per year)
* 10 days paid disability leave per year (pro‑rata for part‑time)
* 10 days paid carers’ leave per year (pro‑rata for part‑time)
* Cycle to work scheme
* Death in service scheme
* Family‑friendly benefits (miscarriage, still birth, fertility treatments, antenatal appointments for both parents)
Thinking About Your Finances:
* Enhanced salary sacrifice pension scheme
* Discounted season ticket loan and interest‑free emergency loans
* Give as you earn to support other charities before tax
* New employee portal with lifestyle savings vouchers and personal wellbeing
Enriching Your Life at Work:
* Personalised development plans with a wide range of training courses
* Yearly internal apprenticeship opportunities
* Modern office with flexible in‑person and remote work
* Opportunities to influence internal operations (surveys, focus groups, committees)
* Active internal employee networking groups
* 2 days paid leave per year for volunteering with MS Society (normal working hours)
* 2 days paid leave per year for volunteering with other charities (normal working hours)
Safeguarding
We are committed to safeguarding and promoting the welfare of everyone we interact with. This commitment is irrespective of gender, race, disability, sexual orientation, religion or belief, pregnancy, gender reassignment. We recognise our particular responsibility to protect vulnerable adults and children. We have measures in place to protect everyone from abuse and maltreatment. No agencies please.
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