Diagnostic Systems Support Officer
The closing date is 07 May 2026.
The Diagnostic Systems Support team is responsible for the Trust Diagnostic Systems. This includes:
* Radiology – PACS, XERO and RIS
* Physiological Measurements – Solus
* Nuclear Medicine – Solus and RIS
* Cardiology – ISCV and CVIS
You will support the Diagnostic Systems Manager in day‑to‑day operations of the above systems and work closely with Care group teams.
You will also participate in the on‑call rota as part of the 24/7 support provided by the team.
Main duties of the job
* Assist senior staff with the day‑to‑day management of all Diagnostic systems.
* Assist in the investigation of development opportunities within all systems.
* Design, create, maintain and distribute general and specific data information reports from all systems.
* Provide user training for all Diagnostic systems to the required level of competence in conjunction with the Trust Information Services Training Department.
* Monitor the implementation and adherence of system policies and procedures by personnel, reporting breaches to senior staff.
* Maintain registers for all Diagnostic Support Services IT hardware and software.
* Maintain all systems, ensuring they are up to date and fit for purpose (including undertaking all routine file maintenance, e.g. new clinicians, locations, lines, cost centres, suppliers, etc.).
* Assist with ensuring that all daily, weekly, monthly, and annual housekeeping and reporting procedures are undertaken.
* Undertake risk assessments of workstations and report matters of concern to the relevant departmental and system managers.
* Liaise with system users about hardware and software satisfaction and ensure all complaints are promptly dealt with.
* Participate in in‑service training and continuing education.
* Monitor system interfaces and fix faults where appropriate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require an application to the Disclosure and Barring Service to check for any previous convictions.
Person Specification
Education and Qualifications
* ECDL Advanced level
Experience
* Experience in the NHS or a customer‑caring environment.
* Previous NHS experience in a relevant Healthcare setting.
* Proven experience of working within a software application role.
* Knowledge of Digital Services systems.
* Previous experience of fault management and system upgrades.
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