Area Tenancy Manager
Rate of pay: £22.41 PAYE or £29.51 Umbrella
Full time - Temporary until mid-August 2026 with possible extension
Location: Wembley, HA9
Job Type: Hybrid (initially office-based until trained, then 3 days a week from home)We are seeking an Area Tenancy Manager to oversee the day-to-day management of a defined patch of council housing. This role is crucial in ensuring that tenancies are well managed, communities are safe, and housing services are delivered effectively. The successful candidate will provide a visible, accessible housing management service, supporting residents, protecting housing assets, and ensuring compliance with tenancy agreements and housing legislation.
Day-to-day of the role:
Manage the full tenancy lifecycle, including sign-ups, changes in circumstances, succession, and end of tenancy.
Ensure tenants comply with their tenancy conditions and investigate breaches, taking appropriate enforcement action where required.
Maximise rental income and proactively manage and reduce rent arrears through early intervention and payment plans.
Investigate reports of anti-social behaviour (ASB) and nuisance, taking action in line with policy.
Maintain oversight of estate conditions and work with services and contractors to ensure standards are met.
Engage with residents, community groups, and stakeholders to improve neighbourhoods.
Identify vulnerable residents and make appropriate referrals to support services.
Prepare cases for legal action where necessary and ensure all actions comply with housing law and council policy.Required Skills & Qualifications:
Experience in a similar role within local authority or housing association settings.
Strong understanding of housing legislation and tenancy agreements.
Proven ability to manage both low-level ASB and complex tenancy cases.
Excellent organisational and communication skills.
Proficiency in IT systems relevant to housing management.
Ability to work independently and as part of a team.
Knowledge of welfare benefits and financial inclusion strategies to support tenants.To apply for the Area Tenancy Manager position, please submit your CV detailing your relevant experience