Overview
Join to apply for the Lifeguard - Leisure Assistant role at Village Hotels. Awesome people are crucial to making our awesome clubs run smoothly. We pride ourselves on offering high quality facilities that leave our guests impressed. You’ll bring your passion for perfection to ensure our public areas are looking slick, keep the gym floor in shape, and perfect the poolside experience.
You recognise that our members have a certain standard when it comes to their fitness experience, and you’ll be dedicated to delivering a high-quality experience that keeps smiles on guests’ faces. Expect a varied day-to-day that includes cleanliness, hygiene, refining the guest experience, and taking care of the pool area, including responding to poolside alarms and performing rescues to ensure member safety.
Work, Grow, Play! Village Hotel Club champions personality, individualism and a fun environment. We deliver service that places us above the competition across locations from Aberdeen to Bournemouth and beyond.
Join us and enjoy benefits such as a complimentary health and wellness membership, discounts on stays, well-being programmes, training opportunities, flexible working hours and more.
Responsibilities
* Maintain cleanliness and hygiene in public areas, studios and gym floor; ensure the pool area is clean and safe.
* Respond to poolside alarms and take appropriate action to protect members’ safety, including performing rescues when necessary.
* Deliver outstanding customer service to ensure exceptional member satisfaction.
* Assist with maintaining high standards of guest experience in line with company guidelines and legal requirements.
* Collaborate with team to uphold safety protocols and ensure a welcoming environment for guests.
Qualifications
* A passion for hospitality, leisure and fitness.
* A friendly demeanor with the ability to engage with everyone.
* Strong customer service skills and a proactive approach to resolving issues.
* Solutions-oriented mindset with an eye for spotting issues before they happen.
* Ability to work in compliance with company and legal guidelines to keep yourself, colleagues, and customers safe.
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend (worth £1,500 a year).
* Discount on all overnight stays at Village Hotels, with stays from £35 for you and a companion, including breakfast options.
* Friends and Family discounted stays from £49 including breakfast.
* up to 50% discount on Food and Drink in Village Hotel Pub & Grill on or off shift.
* 30% discount on and off shift in Village Hotel Starbucks stores.
* Excellent training and development including Rising Stars and Talent Academy programmes.
* Training across multiple hotel areas with Mobile Gaming training platform.
* Discounts and cashback offers on many High Street brands and supermarkets.
* Well-being and healthcare benefits and monthly well-being programmes for all employees.
* Mental health support, with first aiders and up to 2 mental health days per year.
* Financial wellbeing support and salary drawdown via Wagestream.
* Access to Employee Assistance Programme for support and counselling.
* Flexible working hours and a supportive, inclusive work environment with team events.
* Reward and recognition schemes and anniversary rewards for long service.
* Electric car salary sacrifice scheme and birthday leave.
* Discounted Health Cash plan and sick pay insurance.
* BIG People Days to celebrate employees and communities.
* Enhanced maternity and paternity benefits and pay, and a company pension scheme.
* Life Insurance.
Requirements
* Please note: All offers are subject to a successful DBS check for this role.
Come and be part of something new and special – Work, Grow & Play the Village Way!
Location details and job postings: Bournemouth, Ringwood, New Milton and surrounding areas are listed for related roles.
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