Looking for a permanent Customer Service role inNewtonards? Want to work in a team that celebrates achievement, bigor small?
If so, we want tohear from you today! Click apply, complete our online assessmentand someone from our award winning Recruitment team will be intouch to discuss our opportunities!
Why workwith us?
- Up to£27,976.00 annual salary (monthlypay)- HYBRIDworking options - save on commuting costs with only 2 day's in theoffice each week.- We invest in trainingand give you all the tools you need tosucceed- Work with experienced, supportivecolleagues in a fast paced environment where all ideasmatter- We're committed to creating aninclusive, diverse working environment where everyone is valued andappreciated
Watch thisvideo to see what its like to work for TP inNewtownards!
Facebook
Details
- Startdate:TBC- Location: Natwest,Newtownards- Shifts: Full time - 40hrs per week -hours worked between the hours of 08:00 -18:00- ProbityRequirements: Credit, Criminal, Sanctions and Fraudcheck will be completed. Also must be able to provide physicaldocumentation to evidence the last 2 years employment history andthe last 5 years addresshistory
Please be advised that you will have to complete a faceto face interview viateams
Firstly, what yougetfrom us!
- Perks atWork – Savings Discounts / Free OnlineClasses- Help@Hand - SavingsDiscounts / Podcast / Wellbeing Recourses / Webinars / Access to;GP's, Mental Health Support, Financial Advice, LegalAdvice- Critical Illness – up to£10,000- Cycle to WorkScheme- Eyecare supportvoucher- Holiday PurchaseScheme- Length of ServiceAwards- WorkplacePension- Monthly Inspire Awards –For the best of the best- Refer-A-Friend earns up to £1,200 foryou- Monthly WellbeingWebinars- DedicatedEmployee Experience Progress – Here to support TPjourney
Now about the Job!
Youwill provide a proactive and reactive service to make sure that ourcustomers meet all of their financial arrangements in-line withtheir own financial goals. You will receive all the tools you needto be able to do this role in your company lead Training and timein Grad Bay.
KeyResponsibilities
Atfirst point of contact, provide outstanding customer service andhelp the organisation to achieve itsgoals.
Educate customers in the different waysthey can do their banking, supporting them in choosing the rightservice options for their personalneeds
Accurately andcompliantly complete processes and procedures, while providing thecustomer with a seamless and positiveexperience
Take thecorrect actions to deliver good customer outcomes for any customerneeds, regularly reviewing and taking mitigating actions when gapsare identified to ensure good customeroutcomes.
Join us as aCustomer Service Advisor
- We'll look to you to deliver excellent service to ourcustomers, keeping their needs and financial goals in mind at alltimes- You'll be educating customers inthe different ways they can do their banking and supporting them inchoosing the options that work best forthem- We're looking for adetail-orientated person to compliantly complete processes andprocedures, while providing each customer with a seamlessexperience
What you'lldo
In this role,you'll conduct financial reviews with customers and provide themwith accurate information, allowing them to make informed decisionson financial products and services. You'll hone your organisationalskills as you manage your diary and balance proactive conversationswith planned customer meetings.
Your duties willinclude:
- Supporting the bank's way of working to help as manycustomers as possible- Maintaining relationships with colleagues in yourdepartment to support customers and maintain an awareness of thewider aims of the business- Resolving complaints and errors quickly and making surethat the relationship with the customer is fullyrestored- Ensuring each customerinteraction leaves the customer satisfied that their needs havebeen met.
The skills you'llneed
To join us in this role, you'll have experience ofworking in a customer service environment and managingrelationships with customers. You'll enjoy applying your excellentorganisational and time management skills to meet performancemeasures and customer needs.
We're also looking for you todemonstrate:
- Excellent communication skills, both verbal andwritten- A background of working within aregulatory environment- Good technology skills with the ability to use MicrosoftOffice- A customer focusedattitude
Disclaimer Please be vigilant against job scams.Teleperformance will never contact you about anythingother than your application through our official channels - UKphone number, text or Teleperformance or talent.icims emailaddress.. If you receive any suspicious communications claiming tobe from Teleperformance, please disregard them and report theincident to our team. Your security is ourpriority.
Disclaimer Please note, only candidates who meetspecific language proficiency scores will be able to proceed onthis campaign, this supersedes any other pass mark you may receive.Where you pass the assessment but not the above requirements wewill endeavour to find other suitable roles for you however thismay not be possible, in this instance we reserve the right toreject yourapplication.