Client Services Advisor £28,000 Permanent Nottingham - Office Based Full Time Monday - Friday 8.30am - 4.30pm Harper Recruitment Group are delighted to support the expansion of a SaaS provider based in Nottingham. Due to an ambitious growth trajectory and continued market dominance, they are looking for a client-driven, bright and energetic individual to join their success story! If you are looking for a genuine career opportunity with a forward-thinking employer who will help you achieve your personal and professional goals this is the opportunity for you! What will the role involve? Supporting customer enquiries via online chat, telephone and email. Ensuring a first-class customer experience is consistently delivered. Trouble shoot and resolve technical issues to a satisfactory conclusion. Follow up and document all client interaction using a CRM database. Liaise with internal stakeholders and technical team to provide user feedback. Identify opportunities for service delivery improvement. Educate customers on usability and interface/product updates.Who are we looking for? Previous experience in a customer service-related role essential. Critical thinking and problem-solving skills. Natural communication style both written and verbal. Ability to build sustainable relationships through emotional intelligence. Experience in SaaS or IoT product support advantageous - (but not essential as full training and s...