Job Description Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior ER Consultant, you will play a pivotal role in shaping and delivering high-quality ER service across the business, working closely with a specific business area and managing your own case load. You will act as a trusted advisor to people partnering teams and senior leaders, ensuring day to day alignment on ER approach, risk mitigation and best practice. Alongside this you’ll work closely with the ER management team to support and develop team members, ensuring a high-quality output and manager experience. What You’ll Do You will act as a senior subject matter expert in complex and high-risk ER matters You will lead on the resolution of sensitive and high-profile ER cases, ensuring outcomes are legally compliant, commercially sound, and aligned to Sky’s values and behaviours You will be aligned to a business area alongside your ER Manager, working closely with the people partnering team and senior leaders to proactively manage escalations, address concerns with the service and sharing patterns/trends and insight You will manage escalations and cases that fall outside of standard process by owning and leading risk calls. Provide clear, pragmatic advice to support informed decision-making, ensuring outcomes are aligned with legal, reputational, and commercial considerations You will develop and mentor the ER team members, supporting their development using coaching techniques, knowledge sharing, case reviews, and upskilling on emerging ER trends and legislative changes (both individual and group) Champion continuous improvement initiatives by using data and insights to identify opportunities to enhance ER processes, policies, and service delivery, leading implementation in collaboration with the ER Managers and Head of ER You will drive stakeholder engagement by building strong, collaborative relationships across HR, legal, Group Risk and business leadership teams to ensure a consistent and proactive approach to ER What You’ll Bring Extensive experience in complex Employee Relations case management, including high-risk, sensitive or high-profile case management. Strong understanding of UK and Ireland Employment Law and it’s practical application in a commercial environment. Demonstrated ability to build trusted relationships with stakeholders at all levels—including senior leaders, HR People Partners, legal, and business teams—by applying empathy, credibility, and sound judgment Excellent coaching and mentoring skills, with a track record of developing others and sharing expertise across a team. Exceptional communication skills, both written and verbal, with the ability to tailor messaging to different audiences and influence outcomes. Analytical mindset, with experience conducting case reviews or audits, and using data to identify trends to inform continuous improvement Resilience and adaptability, with the ability to manage competing priorities in a fast-paced and complex environment Team Overview Our HR team is all about making Sky a great place to work that’s both fair and inclusive for our people. We do OUR best to help everyone be at THEIR best. From hiring fantastic people to offering great benefits, from supporting learning and careers to making sure everyone gets paid on time – it all makes a difference. We want our people to have everything they need to design awesome products, create amazing TV, deliver the best customer service and much, much, more. The Rewards There's a reason people can't stop talking about. Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How You'll Work We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Osterley Your office base: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.