Business AnalystLondon or Reading (hybrid, up to 3 days per week)£65,000 - £85,000 per annumWe’re partnering with a major UK telecommunications provider on a flagship Agentic AI transformation programme. This is a long-term, high-impact initiative focused on moving from legacy, manual workflows to an intelligent and automated operating model.The RoleAs a Business Analyst, you’ll work closely with the Platform Architect to define features of the Agentic Canvas and manage the backlog of AI agent skills. You’ll sit at the intersection of business, product and engineering, helping turn complex operational challenges into scalable automation solutions.What You’ll Be DoingLeading discovery workshops to identify pain points and automation opportunitiesTranslating business needs into user stories, acceptance criteria and process flowsShaping epics and prioritising backlogs alongside Product OwnersCollaborating with engineers to refine requirements and prepare work for deliveryAnalysing operational data to improve AI agent performance and adoptionProducing documentation, diagrams and training materials to support changeEnsuring alignment with enterprise governance and delivery frameworksWhat We’re Looking ForExperience as a Business Analyst in telecommunications or related domains (core, transport, WAN, fixed networks)Strong background writing high-quality user stories and acceptance criteria in Agile environmentsConfident workshop facilitator across technical and non-technical stakeholdersAbility to analyse and map business processes (BPMN or similar)Proven collaboration with engineering teamsStrong organisational and documentation skillsProficiency with Jira, Confluence and modern collaboration toolsUser-centric mindset with awareness of UX and usability