Job Title – Patient Advisor
Location – Truro
Hours – Full Time 40 hrs per week (including saturdays)
Salary – from £26,500, plus bonus & benefits, full training will be given
Benefits
* An industry leading salary plus excellent bonus potential
* State of the art, modern working environments
* 33 days annual leave
* Free Laser Eye Surgery and Intraocular Lens Surgery
* Free eye tests
* Discounted prescription eye wear and sunglasses
* Generous Optical Express friends and family discount scheme
* Ongoing training and development opportunities
* Pension scheme
Role Overview
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Responsibilities
* Building a strong relationship with our patients
* Performing diagnostic eye scans (full training will be provided)
* Confidently relaying patient information to the optometrist to ensure a smooth patient journey
* Maintaining patient records with accurate and up to date information
* Arranging affordable finance options to suit each individual patient
* Schedule patients’ consultations and surgeries with our optometrists and surgeons
Qualifications & Attributes
* Be driven and passionate with a willingness to succeed
* Have excellent written and verbal communication skills
* Be able to demonstrate strong negotiation skills
* Be self‑motivated to work with and without supervision
* Have previous experience working towards sales targets and personal KPI’s
* Possess strong organisational skills
* Be commercially aware whilst providing world‑class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
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