Support Centre Analyst
Milton Keynes
Up to £28,000 (DOE)
Company Bonus | Career Development
Celestra Limited
Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.
About the Role
You'll be the main point of contact for clients, engineers, and end-users, ensuring maintenance and service requests are handled promptly and within SLA. Your role includes managing calls, scheduling engineers, and keeping all parties informed to ensure smooth service delivery.
Our core hours are Monday to Friday, 8:30am5:30pm. The Support Centre operates 7 days a week with shifts between 6:00am9:00pm. Weekend shifts (typically 1 in 4) are remote, with two weekdays off in return. Occasional overtime m...