Overview
Hartwell Supercentre are seeking a Service Advisor to come and join the team. Are you a successful Service Advisor or Automotive Service Sales Representative looking to take the next steps in your career with a forward-thinking franchise dealer group? Hartwell are a leading retail motor group in the UK with over 100 years of operation across 11 locations.
Key responsibilities
* Deal with customer enquiries over the phone and face to face
* Order, book out parts, invoice and take payment
* Check in parts deliveries
* Assist with parts stock checks
* Liaise with the workshop, service advisors and customers
* Ensure prices are entered onto VHC within required time
* Contact customers with special promotions from time to time
* Pick parts and check for damage or shortages
* Pre-pick parts for jobs pre-booked into Workshop
The ideal Service Advisor
* Retail / administration / reception experience
* Good telephone manner
* Excellent customer service skills
* Previous recent experience as a Parts Advisor in a franchised automotive dealership or Parts Factor operation (preferable)
* Full, valid and clean UK driving license
* Ability to communicate at all levels
* Full training will be provided
Rewards & Benefits
* 22 days annual holiday
* Workplace pension scheme
* Staff discounts
* Career opportunities
* On-site parking
* Free parking
* Company events
* Health and wellbeing
* Employee Benefit portal
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Industries: Automotive
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