Neve Jewels Group is a UK headquartered, digital‑first jewellery company redefining modern luxury through made‑to‑order design, ethical craftsmanship, and global e‑commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.
Role
We are seeking a Luxury Jewelry Sales Consultant to join our boutique team, reporting to the Store Manager. Based in our elegant showroom, you’ll play a pivotal role in delivering exceptional client experiences that go beyond the transaction, fostering lasting relationships built on trust, emotion, and personalised service. Join us in our pursuit of excellence, and be part of a team passionate about craftsmanship, beauty, and creating unforgettable moments for our clients.
Responsibilities
* Client Consultations: Conduct one‑hour lounge appointments, actively listening to client needs and guiding them through a personalised bespoke design journey.
* Customer Experience: Provide a seamless luxury experience from welcome to post‑sale, including thoughtful service, timely updates, and ongoing relationship building.
* Sales Performance: Achieve monthly sales targets through a consultative approach, offering tailored recommendations and closing with confidence.
* Product Knowledge: Maintain strong knowledge of our collections, materials, and craftsmanship to educate clients and support bespoke design conversations.
* Operational & CRM Excellence: Use CRM and internal systems to process and track bespoke orders, manage enquiries, review support tickets, and elevate complex or sensitive matters to the appropriate teams.
* Brand Ambassadorship: Represent the brand with professionalism and polish, upholding showroom standards, presentation, and client care.
* Team Collaboration: Work cross‑functionally with Planning and store teams to support fulfilment, contribute to visual merchandising, and maintain a clean, organised showroom.
* Success in this role looks like: Consistently delivering exceptional customer experiences, achieving individual and store sales goals, demonstrating strong product knowledge, and contributing to a positive, team‑oriented store environment.
Qualifications
* 1‑2 years’ experience in a premium or luxury retail environment, with a strong sales track record.
* Record of jewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regarded.
* Outstanding written and verbal communication skills.
* Experience handling phone, video, and face‑to‑face consultations.
* Ability to learn systems quickly and troubleshoot issues independently.
* Highly proactive and self‑motivated to contribute beyond core responsibilities.
* Team player with a collaborative mindset and a positive, solution‑focused attitude.
* Creative eye for styling and passion for unique, bespoke jewellery.
* Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications.
* Customer‑first mindset, acting as a brand ambassador and delivering exceptional experiences.
* Impeccable personal presentation and alignment with brand aesthetic.
* Willingness to travel to support other stores within the region to contribute to business success.
* Availability to work weekends and peak trade periods.
Benefits
* Referral Scheme – Cash rewards for referring great talent.
* Annual Leave – 20 days holiday plus public holidays.
* Exclusive Employee Discount.
* Birthday Leave – 1 paid day off on your birthday.
* Enhanced Leave Policies – Formalised policies with clear processes and support.
* Partner with a global luxury brand on its journey of expansion.
* Hours – 38 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation.
* More exciting benefits coming soon!
Salary & Hours
Basic salary up to £25,500 per annum with the opportunity to earn commission and rewards. 40 hours over 5 days, working any 5 out of 7 days including bank holidays and weekends.
Location
Southampton, England, United Kingdom
Commitment to Equality & Diversity
Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or any other characteristic protected under law.
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