We are looking for a motivated, self-driven candidate to provide on-site and remote IT support, on both a regular and ad-hoc basis, to schools and businesses from the companys customer portfolio. This role requires someone who is able to manage their own workload and time to help our clients in resolving their IT related issues and work as part of a team to deliver exceptional support. Responsibilities: Understanding of computer systems in general, backed up by a strong awareness of troubleshooting methodologies Knowledge of network, operating system and cloud fundamentals Knowledge of infrastructure monitoring Office 365 / Google Administration Windows 7, 8, 8.1, 10 Windows Server 2008, 2012, 2016 Group Policy Administration and Software Deployment Switches, routers and firewalls & Anti Virus Apple OSX, IOS and MDM Required: Full UK driving license Desirable: A methodical approach to data recovery tasks (offline access to internal storage media, lost partition retrieval, file system repair) Familiarity with cloud technologies and management platforms, such as Office 365, Google Admin, MDM solution) In-depth hardware troubleshooting skills (diagnose internal faults & component replacement) Knowledge of bulk managing Apple devices through Apple configurator, Meraki MDM etc Working with documentation tools Working with ticketing systems Interpersonal Skills: Maintain a consistent professional figure Liaise with various stakeholders mainly with commercial clients, school personnel (head teachers, business managers, teaching staff) and Local Authority Excellent communication skills, both written and verbal Be able to downscale technical language in order to explain IT issues to non-technical people Able to build and maintain strong professional relationships with the relevant parties, while acting as a brand ambassador for the company Personal Skills: Time management skills are essential, due to the logistical nature of the role Teamwork: able to fit into a dynamic team Self-motivated and enthusiastic, with a genuine interest in the IT field Willingness to learn, improve and undertake IT training / qualifications