Assistant Store Manager
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.
Customer Experience
* Maintain high standards of customer service in line with PUMA's values.
Team Management
* Participate in recruiting, avoid shortage of staff, Train, develop, and manage high-performing team and employees
* Hold team members accountable through productivity conversations, coaching, recognition, and performance actions.
* Support store manager in preparartion for performance appraisal and provide a timely and proper feedback to the tema members through a daily observation of their performance
Salesfloor Engagement
* Spend 90% of time on the sales floor engaging with customers and coaching employees.
Store Operations
* Supervise store performance and daily operations. Participate in new store openings/closings; travel may be required
* Attend Store Manager Meetings and offsite training as required
* Process POS transactions (sales, exchanges, discounts and refunds) accurately; Ensure POS access right are up-to-date and comply with Retail P&Ps
* Identify, interpret, diagnose the performance of the store as based on controllable operational KPI’s ( including but not limited to CR, UPT, ATV) and lead the team accordingly
Payroll and Scheduling
* Manage payroll and create schedules to ensure profitability and service quality.
Training Programs
* Ensure completion and effectiveness of training programs
* Oversee loss prevention and operational compliance
Inventory Management
* Manage inventory, including physical counts and shrink goals
Complaint Safety
* Comply with all Policies and Procedures, operational core competencies, and key accountabilities.
* Maintain a safe and compliant working environment for all Store Associates and Customers.
The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision.
Experience in the role: Minimum of 3 years in a retail environment, with at least 1 year in a managerial or senior retail staff role.
Work non-traditional hours as required (weekends, evenings, holidays, overtime)
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
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