Service Desk Analyst
3-Month Contract
£62 Per hour Umbrella
A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period.
The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests.
Comply with all company policies and procedures, including but not limited to:
* IT Usage Policy
Understanding of IT operational support frameworks.
* Capture and record all information and data as directed by the IT Management System
* Carry out qualitative checks on all relevant IT systems
* Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management.
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