Administration Possess relevant administrative skills and qualifications and/or experience in line with person specification to support the Practice needs Have knowledge and experience of medical terminology Prioritise workload in line with national, local and Practice targets and needs Manage, process and file NHS and private referrals Receive, report and process requests for medical reports, access to medical records Handle appropriate incoming and outgoing internal and external correspondence and action accordingly in line with Practice protocols Liaise with patients, hospitals, Health Authority and other outside agencies Carry our relevant administrative functions including: scanning, photocopying and filing duties etc. Provide an effective and efficient administrative and reception service in a professional manner, taking and passing on messages as necessary or as directed Responding to all queries and requests for assistance from patients and visitors, referring to appropriate person when necessary Update and file relevant documentation appropriately in medical records Maintain and update appropriate recording systems Process financial transactions according to Practice policy Have a thorough knowledge of all Practice policies and procedures Work in accordance with written protocols. Information Technology Administer patient referrals making appropriate use of information technology. Being aware of waiting and operating lists, where required and bookings Obtain and integrate relevant patient information with regards to medical reports and private work requests from outside agencies Produce reports and letters Maintain and manage appropriate systems to monitor non-NHS income Follow systems for data security and protection Identify and report potential problems and suggest changes to maximise IM&T systems. Telecommunications Have working knowledge of telephone systems and other related equipment Possess an excellent telephone manner. Human Resources Attend and contribute to staff meetings Identify needs for own training. Other Tasks Ability to work within a team Ability to communicate with people at all levels Ensure building security Be familiar with and adhere to Practice policies and procedures ensuring that Patient confidentiality is maintained at all times Possess the ability to self-motivate, organise and prioritise own workload To undertake any other responsibilities, within the scope of the grade, agreed through consultation to maintain a high standard and efficient administrative service. This job Description reflects current priorities and commitment and may alter as a result of service changes and can be varied after consultation with the post holder. You are requested to be flexible and the partners reserve the right to alter such fixed hours as may be considered necessary to ensure the Practice runs smoothly.