Peterborough
Permanent
£30,000- £35,000 (doe) + Benefits
We are looking for a Technical Support Engineer for a full-time, permanent position based on-site in Peterborough, with an ideal start date in June/July 2025.
Benefits include: 25 days of holiday, a workplace pension scheme, the option to enrol in private healthcare, and paid training and development opportunities.
This is a new opportunity to work with a leading and rapidly expanding company specialising in healthcare management software solutions.
Key Skills & Experience
* Troubleshoot and resolve user issues; escalating when necessary.
* Collaborate with developers on latest software versions.
* Learn and adapt to each customer's specific setup.
* Create internal knowledge base (Wiki) articles as needed.
* Experience with helpdesk ticketing systems and customer support.
* Familiarity with SQL and SQL Management Studio.
* Excellent problem-solving skills with a proactive learning mindset.
* Experience with bespoke software systems; familiarity with healthcare-related platforms is a bonus.
* Provide software support for bespoke healthcare software solutions, with a focus on first-time resolution.
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