Job Specifics
* Reference No: CD371
* Location: Various Locations
* Hours: Covering ad hoc shifts 5 over 7
* Salary: £13.40 per hour
* Closing Date: Friday 21st November 2025
* Why should you apply for this role: Work life balance
Job Overview
As a Retail Area Support Officer, you’ll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You’ll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.
Main Duties & Responsibilities
Key Tasks
* Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
* Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
* Monitor CCTV and other security systems to identify and respond to suspicious activity.
* Carry out searches in line with company policy and legal guidelines.
* Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
* Complete accurate and timely incident and observation reports.
* Collaborate with store teams to address security concerns and support loss prevention.
* Provide a professional, approachable presence for customers, staff, and visitors.
* Assist with directions, queries, and general support as needed.
* Calmly and effectively de‑escalate confrontational situations.
* Adhere to all site‑specific procedures, company policies, and legal requirements.
* Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
Employer Expectations
Skills/Knowledge/Experience etc
* Right to work in the UK.
* Valid SIA Licence – Door Supervisor (DS) or Security Guarding.
* Strong observational skills and attention to detail.
* Proven ability to manage challenging situations professionally.
* Excellent communication skills – both verbal and written.
* A proactive, reliable, and professional approach to safety and service.
* Flexibility to work across multiple locations, including travel between sites.
* Willingness to work varied shifts, including evenings, weekends, and bank holidays.
Qualifications/Tickets/Licences Required
* An SIA license is required.
* You do not need to be able to drive, but do need to be able to get to all the different locations.
#J-18808-Ljbffr