Internal Sales| Salary up to £30,000 + Performance Bonus | Permanent | Leicester
Established trade supplier seeks experienced internal sales professional to manage regional customer portfolio
Our client is a long-established, family-owned trade supply business with exceptional financial stability and a loyal customer base built over decades. They're looking for someone with genuine trade counter, merchant, or allied supply sector experience to join their tight-knit Leicester team.
This is a telephone-based sales and order coordination role managing a regional customer territory, requiring strong product knowledge in building services, mechanical systems, or related trade supplies.
Core responsibilities:
Sales and customer relationship management:
* Managing inbound sales enquiries from trade customers, providing accurate quotations for products and materials
* Conducting proactive outbound calling to existing and prospective customers to generate orders
* Building and maintaining strong relationships with contractors, installers, merchants, and trade professionals
* Identifying opportunities for product upselling and cross-selling within customer requirements
* Working collaboratively with external field sales representatives to achieve branch sales targets
* Converting enquiries into confirmed orders through consultative selling approach
Order processing and administration:
* Accurately processing customer orders and ensuring timely delivery coordination
* Maintaining comprehensive customer records, order history, and account details in company systems
* Monitoring order progress and proactively communicating with customers regarding delivery schedules
* Resolving customer queries, complaints, and issues professionally and efficiently
* Liaising with suppliers and warehouse teams to confirm stock availability and manage expectations
* Supporting stock level management and flagging availability concerns
Product knowledge and customer support:
* Providing technical product information and application advice to trade customers
* Developing in-depth knowledge of product ranges, specifications, and compatibility
* Staying current with new products, industry developments, and competitor offerings
* Offering solutions-based recommendations to meet customer project requirements
Essential requirements:
* Proven experience in heating systems, plumbing supplies, builders merchants, electrical wholesale, tool/plant hire, or allied trade supply sectors (essential)
* Background working with trade customers, contractors, site teams, or installers
* Telephone sales or internal sales experience in a trade/technical environment
* Strong verbal and written communication skills for customer-facing interactions
* Ability to learn and adapt to new computer systems and CRM platforms quickly
* Target-driven mindset with enthusiasm to contribute to team sales objectives
* Strong multitasking capabilities and ability to thrive in busy, fast-paced environment
* Excellent organisational skills and meticulous attention to detail
* Self-motivated with proactive approach to customer relationship management
Remuneration and benefits:
* Competitive salary up to £30,000 per annum dependent on experience
* Performance-related bonus scheme based on branch sales achievements
* Monday to Friday working pattern
* Comprehensive product and systems training provided
About the employer:
This is a well-established family business with a proven track record, strong market position, and excellent financial health. They value long-term employee relationships and invest in their people. This is not a corporate environment – expect a personal, team-focused culture where your contribution is noticed and valued.
Ideal candidate profile:
You'll have worked in trade supply, merchants, or allied sectors where you dealt with contractors, installers, or trade professionals. You're comfortable on the phone all day, understand how trade customers operate, and can build relationships remotely. You're organised, target-aware, and happy working as part of a small team in a process-driven but friendly environment