Field Service Engineer GE90 - Heathrow (London) Company : Safran Aircraft Engines Job field : Customer services and support Location : Montereau-sur-le-jard, England, United Kingdom Contract type : Permanent Contract duration : Full-time Required degree : Master Degree Required experience : More than 5 years Professional status : Professional, Engineer & Manager Spoken language(s) : English Bilingual \ 2025-160546 Apply with one click Any questions ? Job Description The FSE works under Safran Aircraft Engine management for professional Customer & Product Support concerns. The FSE represents the Original Engine Manufacturer (OEM), Safran AE, CFM at Customer according to the Support contract signed between them. The FSE we are recruiting will be based in Heathrow airport, UK and will support a major customer in the area for the GE90 product. After a training period, your main missions as FSE will be: - To represent the OEM at Customer facilities, providing technical advice and recommendations on operations and maintenance of OEM's Products - To establish and maintain a climate of professionalism, confidence and trust with the customers and have an impeccable ethic about OEM interests - To Listen to Customer, to understand its needs, to monitor and analyze Customer Satisfaction regarding the OEM Product Support - To anticipate Customer difficulties and to recommend solutions defined with the Customer Team - To Track & report in the dedicated tools the Service Bulletins implementation and Customer Notification Report (CNR) resolution - To be an active member of the Customer Team and attend all meetings requested by the Team, in coordination with the Customer Support Manager (CSM) or Customer Program Manager (CPM). Job Requirements - Bachelor's Degree in Engineering, Aeronautics, Mechanics or equivalent. - Strong technical knowledge of aircraft engine and aeronautic environment (GE90) - 5 years of experience in operational support and maintenance - Very good knowledge of OEM environment. - Aptitude to take decisions related to aircraft engine operations and to provide high-quality support without proximity management. - High quality communication and behavior skills, natural diplomacy. - Compliance with customer rules related to safety, security, environment and internal regulations. - Fluent English mandatory. - French language skills would be a plus. - Eligible for obtaining a 5-year clean background check to be able to apply to any airport access clearance But what else? (advantages, specific features, etc.) On-Wing operation support (Line): - Maintains a 24/24 - 7 days a week communication link between Customer and OEM Customer & Product Support - Good technical knowledge of the CFM products and GE90 - Helps Customer with Engine Shop Manual (ESM) and all concerned OEM Technical Documentation related to Shop Maintenance actions (Inspections, Repairs, Disassy / Reassy, Test, etc) Local contract based in London Company Information Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance, reliability and environmental compliance. Through CFM International*, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets. * CFM International is a 50/50 joint venture between Safran Aircraft Engines and GE Aerospace Because we are convinced that each talent counts, we value and encourage applications from people with disabilities for our job opportunities. Locate your future workplace 2, chemin de Viercy77950 Montereau-sur-le-jard England United Kingdom To view this content please accept Functional cookies. 100,000 employees worldwide 27 Number of countries where Safran is located 35 business area families Maps are available under theOpen Database Licence (https://opendatacommons.org/licenses/odbl/). © OpenStreetMap (https://www.openstreetmap.org/copyright) contributors. © Safran Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.