Hours: Monday to Friday, 9:00am – 5:00pm
We are seeking an experienced helpdesk administrator, to work as part of a well-established team, answering, processing and triaging maintenance calls from the stores and warehouses, logging the in-depth details and adding photos on the in-house system. Part of the call logging process will be to determine the priority level of the job and possible repair/resolve the issues over the phone (training given).
Key Responsibilities
* Updating store information on in-house system
* Uploading Compliance certificates to in-house system
* Checking sub-contractor jobs have been completed and if any further works are required.
* Checking on existing calls, following up on jobs already logged
* Arranging Sub-contractor visits with stores
* Booking hotel for engineers
* Booking engineers into the shopping centres using their portals
* Undertaking tasks accurately and within a timely manner
* Maintaining confidentiality at all times
* Communicating effectively with all stakeholders
* Abiding by all Company policies and procedures
* Meeting corporate objectives and those set by the Property Director
* Complying with the Data Protection Act 1998
Skills & Experience
* Effective team working
* Experience within an administration role is essential
* Have excellent telephone manner
* You will be able to communicate effectively with all Departments within the Company
* An understanding of general maintenance issues is an advantage