An experienced Amazon Web Services (AWS) Connect Integration Developer is needed to join our team at Central Bedfordshire Council based in Shefford. This is a 12 months contract role on a hybrid working basis.
About UsCentral Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest-growing areas in the country.As a council, we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it’s all about our 289,000 residents. We’re totally focused on helping to improve their lives and making Central Bedfordshire a great place to live and work.We have set values and principles to represent the way we work and how we operate as an organisation. This is a great time to join us on our journey.
Key Responsibilities:
1. Collaborate with cross-functional teams to understand business requirements and design robust integration solutions
2. Develop strategies for integrating voice calls from Amazon Connect with various back-office systems
3. Configure Amazon Connect contact flows, queues, and routing profiles to optimise call handling
4. Customise Amazon Connect using AWS Lambda functions, ensuring seamless interaction with other services
5. Implement voice call routing, transfer, and escalation mechanisms
6. Integrate Amazon Connect with telephon...