Job Summary
The Floor Manager is responsible for ensuring smooth operations within the dining area, overseeing guest experiences, managing the front-of-house staff, and maintaining high service standards. This role plays a pivotal part in delivering excellent customer service while maintaining the ambiance and efficiency of the restaurant floor.
Key Responsibilities
* Day to day management, ensuring all guests receive excellent standards of customer service.
* Oversee the smooth flow of operations within the restaurant floor.
* Collaborate with the kitchen and bar teams to ensure that all orders are served as per the customer’s specifications.
* Manage, supervise, and coordinate front-of-house staff, including waitstaff, hosts, and bussers.
* Provide ongoing training and mentorship to ensure that staff maintain high service standards.
* Schedule staff rotas, ensuring appropriate staffing levels for busy periods.
* Setting the standards for efficient and fast paced service, mentoring and developing the team to achieve excellence.
* Manage reservations, walk-ins, and waitlists, optimizing seating arrangements for maximum capacity and efficiency.
* Oversee and manage cash handling, including checking out customers, ensuring correct billing, and processing payments.
* Handle guest inquiries, complaints, and special requests in a professional and timely manner.
* Ensuring excellent standards of cleanliness and hygiene in all areas of the restaurant.
* Ensure compliance with health, safety, and labor laws, including maintaining all necessary certifications and licenses.
Qualifications
* Proven experience as a Floor Manager, Assistant Manager, or in a similar role within the restaurant or hospitality industry.
* Strong knowledge of Indian cuisine and culture is highly preferred, with an understanding of common dishes and dietary preferences.
* Excellent communication and leadership skills, with the ability to manage and motivate a team.
* Strong problem-solving abilities and a customer-focused mindset.
* Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
* Flexibility in working hours, including evenings, weekends, and holidays.
* A working knowledge of POS systems and cash handling.
If you have a passion for Indian cuisine and hospitality, and you're ready to lead a dynamic team, we want to hear from you! Please send your resume to hr@royalindusrestaurant.co.uk or apply in person at Royal Indus Restaurant.
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