Overview
We are seeking a dedicated and professional individual to join our team in the role of Mr. This position involves providing exceptional customer service, managing data entry tasks, and supporting communication efforts across diverse client interactions. The ideal candidate will possess excellent communication skills, be multilingual (particularly bilingual in Spanish and English), and demonstrate a proactive approach to upselling and analysis. This paid role offers an opportunity to develop valuable skills within a dynamic environment.
Duties
* Handle data entry accurately and efficiently, maintaining up-to-date records
* Engage with clients via phone, demonstrating excellent phone etiquette and communication skills
* Assist in upselling products or services by identifying customer needs and presenting suitable options
* Provide assistance in analysing customer feedback and sales data to support business growth
* Support team members with administrative tasks as required
* Maintain professional interaction with clients, ensuring high levels of customer satisfaction
* Contribute to team meetings by sharing insights gained from client interactions and data analysis
Requirements
* Proven experience in data entry and administrative support roles
* Bilingual proficiency in Spanish and English, with strong verbal and written communication skills in both languages
* Demonstrated ability to utilise analysis skills to interpret data and improve service delivery
* Excellent phone etiquette and interpersonal skills for engaging with diverse clients
* Ability to perform upselling effectively while maintaining professionalism
* Organised, detail-oriented, with the ability to manage multiple tasks simultaneously
* Previous experience in a customer service or sales environment is desirable but not essential
This role is ideal for a motivated individual eager to contribute to a vibrant team while enhancing their professional skill set.
Job Type: Full-time
Pay: £24,420.00-£63,705.59 per year
Benefits:
* Bereavement leave
* Childcare
* Company pension
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Flexitime
* Free flu jabs
* Free parking
* Paid volunteer time
* Sick pay
* Store discount
* Unlimited paid holidays
Work Location: In person