Are you passionate about amplifying the voice of residents and driving meaningful service improvement in social housing? This is a fantastic opportunity to join the Service Improvement Team within Enfield’s Housing & Regeneration Service, where your work will directly shape the future of Council Housing.
As our Feedback, Learning and Insight Officer, you’ll champion the voice of the customer by capturing and analysing resident feedback from a wide range of sources, including satisfaction surveys, focus groups, feedback, and enquiries. Your insights will inform strategic decisions and support a culture of continuous learning and improvement across Council Housing service
Key Accountabilities:
The successful applicant will be expected to:
1. To maintain a clear understanding of the objectives, direction and development of the service area to meet changing needs, with particular emphasis on customer relations, continuous service improvement and ensuring that a positive image of the Council is portrayed at all times.
2. To contribute towards the development of a culture within the service, which is customer focussed, committed to ensuring value for money and to provide a high standard of customer service, health and safety and the Council’s core values.
3. Work to support the implementation, embedding and continuous improvement in the use of the Council’s corporate systems, ensuring a single view of the customer is understood across Council Housing and this is turned into meaningful intelligence and data which is shared and utilised to inform future strategy, planning and service improvement activity.
This role requires a solid understanding and a willingness to learn about local government or social housing services. You should have experience in collecting and analysing customer feedback, and using insights to support service improvements and lead projects. We welcome applicants from a wide range of backgrounds and sectors. It is important that you can demonstrate how your experience contributes to continuous improvement and meaningful resident engagement in a public service or social housing context. Experience working directly with residents, service users or community groups will be particularly valuable.