Role:
Senior Associate, Product & Technical Services
Location:
Centrum Park, Transicold - CDMX
Full/ Part-time:
Full Time
Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About the role
The Senior Associate, Product & Technical Services (Field Support Specialist) is responsible for the installation, preventative maintenance, troubleshooting, and repair of Sensitech products and offerings. This role provides quality service execution to meet or exceed customer commitments, resulting in a high level of customer satisfaction. The position requires frequent travel to customer sites (up to 50%) across North and Central America (including Chile and Peru), working in cold environments (warehouses, trailers, freezers), and supporting hardware and software installations, network configurations, and customer training.
Key Responsibilities:
* Install RF hardware and software at customer sites.
* Conduct RF site surveys as needed.
* Perform customer on-site and remote troubleshooting.
* Replicate field issues and collaborate with cross-functional teams to communicate requirements and understand new features, issues, and enhancements.
* Conduct daily checks of RF infrastructure health.
* Provide input and feedback on customer requests and product enhancements to the Support Services Team.
* Effectively schedule calls to manage SLA requirements across assigned activities.
* Ensure regular and effective communications with customers regarding call acceptance, ETA, status, and closure.
* Accurately diagnose, repair, and maintain products and accessories to published specifications.
* Ensure proper repair and maintenance procedures are performed and documented.
* Follow prescribed administration procedures for data collection and reporting, including ERP and ticketing systems.
* Manage local part inventory and ensure accurate tracking.
* Present a positive image through professional attire, communication, and personal grooming.
* Adhere to all safety protocols while onsite.
Requirements
We are looking for people who are Senior Associate, Product & Technical Services. If this is you, get in touch.
As a minimum you must have:
* Bachelor’s Degree in Electronic/Electrical Engineering or Software/Computer Engineering preferred
* 2–3 years of field service or customer support experience, including TCP/IP protocols and network configurations.
* Proficient in Microsoft Windows Operating System
* Knowledge of Local and Wide Area networking concepts, configurations, systems and TCP/IP protocol, SMTP, POP3, firewall and network security required.
* Knowledge of RF/Wi-Fi/Cellular technology is preferred
* Excellent communication skills, written and verbal
* Good analytical skills and attention to detail
* Sound administrative skills.
* Excellent driving record and valid driver license
* Ability to properly lift 50 pounds or less frequently
* Ability to learn quickly and adapt to supporting new technology products.
* Passport and visa (mandatory).
* Driving license.
* Willingness and ability to travel up to 50% (including travel to the USA for training).
It would be nice if you have:
* Other languages for Central America are a plus.
Soft skills:
* Independence
* Responsibility
* Strong customer service orientation
* Effective communication.
* Ability to work in dynamic, changing environments and adapt to frequent travel.
Benefits
* Have peace of mind and body with our health insurance
* Drive forward your career through professional development opportunities
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers.
We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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