Social network you want to login/join with:
Job Title: Customer Insight Analyst – £40k + Bonus – West Midlands / Hybrid (max 2 days in office)
We’re hiring a Customer Insight Analyst to join a fast-paced, insight-led business where the customer sits at the heart of every decision. This role sits within a central insight and operational excellence team, focused on using data to drive improvements across the full customer journey from feedback to action.
It’s a great opportunity for someone who enjoys turning data into meaning, collaborating across teams, and seeing their insights translate directly into positive customer outcomes.
Key Responsibilities:
• Analyse customer feedback from surveys, complaints and online reviews to uncover clear, actionable insight
• Use platforms like Reputation and other analytics tools to identify trends and performance hotspots
• Build and maintain dashboards and reporting tools to track customer sentiment over time
• Provide insight support to wider business initiatives, translating data into clear recommendations
• Work cross-functionally with digital, marketing and operations teams to embed insight into decision-making
• Support stakeholders with self-serve dashboards and reporting frameworks
• Maintain competitor and market benchmarking intelligence
What We’re Looking For:
• Experience in a data, insight or customer experience analysis role
• Proficiency in Excel (Power BI a plus)
• Strong ability to interpret complex data and communicate insights clearly to non-technical audiences
• Confident building dashboards, reports and presentations that bring data to life
• Highly organised, collaborative and passionate about using data to improve customer experience
The Offer:
• Agile hybrid working with max 2 days in the office per week
• A role with real impact, shaping how insight informs business improvement
If you're looking for a customer-focused insight role where your work really makes a difference, we’d love to hear from you.
#J-18808-Ljbffr