The Senior Credit Control Lead will be responsible for supporting the credit control processes for our commercial customers across all countries in which Deliveroo operates. This role requires leading by example when supervising direct reports to facilitate daily, weekly, and monthly responsibilities efficiently and effectively. You will be based in our London HQ office, where you will be required to work in the office 3 days a week.
Reporting to the Credit and Billings Manager, you will be responsible for:
* Chasing debt on assigned accounts across all Deliveroo markets and ensuring any account issues are raised with the customer or appropriate internal stakeholders.
* Being the escalation point for direct reports, overseeing and assisting with complex customer queries and disputes.
* Providing assistance to other internal teams as required to ensure the overall objectives of Finops are met.
* Ensuring customer queries are managed within the agreed SLA.
* Regular review of customer accounts to ensure customer payments are correctly allocated.
* Maintaining customer data in the ERP system.
* Producing and maintaining weekly/monthly operational reports and communicating relevant information to stakeholders.
* Assisting with Month-End activities to ensure an efficient close.
* Participating in special projects and liaising with internal stakeholders.
Requirements:
* Strong understanding of the Credit Control process, with prior experience as a Senior/Lead Credit Controller or in Accounts Receivable roles.
* Appreciation for SLA management.
* Proficiency in MS Office, especially Word and advanced Excel, and experience with G Suite.
* Highly organized with the ability to work under pressure and meet demanding deadlines.
Nice-to-haves:
* Experience with systems like Netsuite, Looker, Salesforce.
* Experience working for a global company.
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops, and riders. We are at the forefront of a rapidly expanding industry, moving fast, valuing autonomy and ownership, and always seeking new ideas.
At Deliveroo, we prioritize our people’s welfare and offer benefits including healthcare, well-being, parental leave, pensions, and generous annual leave, depending on the country. Please ask your recruiter for specific details.
Diversity
We believe a great workplace reflects the diversity of the world we live in. We welcome candidates regardless of gender, race, sexuality, religion, or other characteristics. We are committed to inclusive hiring and providing adjustments during the application process if needed.
Please view our candidate privacy policy for more information.
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