Overview
Security Officer
Location: BMW Summit One Farnborough
Pay Rate: £32,000.00 per annum with an annual review August 2026. Hours: 12-hour shifts (days/nights/weekends), based on a 4on 4off days and nights rotation, average 42 hours per week plus overtime opportunities.
Join Mitie - Start Your Future with Industry-Leading Training and Benefits. Are you ready to take your SIA career to the next level? At Mitie, we are offering an opportunity to join our Security Team at the HQ of BMW UK. This is a premium security position at a prestigious facility within the BMW Account. There are 24 Business entities registered with Company House based out of the Summit One Campus. As a member of the Security Team, you will be the initial point of contact for Staff, Visitors & Contractors at Summit One. Professionalism, competence, and experience are expected to align with BMW business support needs. Strong client communication, politeness, and high standards of personal appearance and soft skills are important due to daily dealings with visitors and senior stakeholders across the site.
Key Responsibilities
* Familiarise yourself with the site layout to assist with customer direction, guidance, functions, business areas of operations and key personalities onsite to confidently converse with visitors.
* Engage in site-wide familiarisation to provide directional information to visitors, deliveries and contractors; conduct patrolling with Merlin System.
* Receive and provide a friendly welcome and departure to all staff and visitors entering the Campus.
* Ensure all staff and contractors arriving have a valid identification card and are processed in and out in accordance with BMW Security policy.
* Warmly receive visitors, identify the purpose of their visit and liaise with appropriate personnel; ensure familiarity with site rules, policies and procedures.
* Work alongside the Security team in managing all aspects of site security.
* Remain calm, vigilant and efficient at all times.
* Ensure that the supplied business wear is smart, tidy, clean and presentable at all times.
* Become familiar with site emergency and evacuation procedures and processes.
* Provide additional stand-in cover for the receptionist for break relief and for the wider security team when required.
* Assist effectively with a wide range of inquiries and requests from staff, customers and contractors; support the security team in responding to incidents in line with agreed KPIs & SLAs.
* Conduct general administrative duties in line with KPIs & SLAs.
Customer Care
* Display an outstanding level of customer focus and understand the reasons for it.
* Enforce access and egress procedures stated within the Assignment Instructions and BMW Standard Operating Procedures in a polite but assertive manner.
* Understand and provide appropriate solutions or escalate problems encountered by customer employees or visitors.
* Recognise conflict situations and inform the Security department.
* Demonstrate excellent interpersonal skills with the ability to communicate effectively with individuals at all levels.
* Maintain the highest standard of personal presentation to reflect BMW UK and Mitie.
Emergencies
* Assist as instructed by appointed persons in any incident that might impact the customer’s business.
* Fully understand and be able to carry out the role required in emergency situations.
Health and Safety
* Report faults, perceived Health and Safety hazards and unsafe working practices via Near Miss reporting.
* Ensure compliance with Health and Safety issues in accordance with customer-approved procedures and Health & Safety at Work Act 1974.
First Aid
* Respond to calls for First Aid and administer treatment; summon medical help as required.
* Check First Aid Boxes and report deficiencies to nominated persons.
Secondary Responsibilities
* Engage in any other activities as requested by the Site Based Team Leader or reasonable request by the Customer.
Why Join Mitie?
We believe our people are our greatest asset. In addition to excellent training and career development, Mitie offers a comprehensive benefits package including:
* Core Benefits: Holidays, Pensions, Life Cover, Private Medical cover, Life assurance and pension scheme; Cycle to Work; Give As You Earn; Salary Finance; Share Incentive Plan; Save As You Earn scheme.
* Recognition and Wellbeing: Mitie Stars, Long Service Awards, Employee Assistance Programme.
* On Site benefits: Free on-site parking, Subsidised restaurant, Tea/Coffee making facilities, Full uniform requirements supplied.
Essential Requirements
* Valid SIA front line licence (fully funded).
* Professional appearance and positive attitude.
* Willingness to work a variety of shifts, including days, nights, and weekends.
* Basic/intermediate IT skills.
Desirable
* First Aid at Work medical qualification (if already held), training given if not.
* SIA (CCTV Licensed).
Take the Next Step in Your Career
If you have an SIA licence and the ambition to develop your Customer/Security skills, this is the ideal opportunity to advance your career. Apply today to join the Security Team and make a real Mitie difference in a role where every day counts.
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