Better places, thriving communities.
Contract Support Analyst
As part of the Mitie Specialist Cleaning Compliance team, you will support MSC operational teams by coordinating activity, maintaining accurate records, and ensuring smooth delivery of contracted services. This role focuses on effective scheduling, communication, data accuracy, and supporting compliance across multiple workstreams.
Key Responsibilities
1. Schedule, plan and coordinate works across MSC teams and subcontractors.
2. Liaise with clients and operational staff to arrange attendance, gather requirements and ensure timely completion.
3. Maintainaccurate records across Mitie systems and collate completion documentation for billing.
4. Support compliance activities including QHSE documentation, RAMS and contractual reporting.
5. Produceaccuratereports, KPIs and monthly updates to support operational and management reviews.
6. Monitorperformance tools and contribute to continuous service improvement.
7. Providestrong communicationlinks between MSC teams, clients and stakeholders.
Person Specification
8. Strong understanding of Health, Safety, Environment and Quality processes.
9. Excellent communicator with the ability to build relationships at all levels.
10. Confident with IT systems including Word,Exceland PowerPoint (Power BI desirable).
11. Highlyorganised,proactive and able to work under pressure.
12. Able to travel to the T2 office as required.
Health & Safety
13. Follow all Group and company H&S procedures and use equipment safely.
14. Report hazards, deficiencies or training needs to your line manager.
Information Security
15. Comply with Mitie information security procedures and report risks or incidents promptly.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at .