Role overview:
Your purpose will be to engage with members to ensure they receive a world-class member experience on every visit to JD Gyms. This includes upholding high standards of cleanliness, interacting with members on the gym floor, leading gym inductions, and teaching engaging group exercise classes.
Responsibilities:
1. Place member experience at the heart of everything you do by constantly engaging with members on the gym floor.
2. Deliver welcoming and engaging prospective member tours in line with JD Gyms brand standards.
3. Deliver engaging group exercise classes.
4. Conduct informative member inductions.
5. Support prospective members with joining JD Gyms as required.
6. Conduct club standards checks and ensure accurate record keeping.
7. Provide ad hoc support to members as required or observed.
8. Maintain high standards of cleanliness as set by management.
9. Ensure brand standards are maintained, and the club is safe and compliant with health and safety regulations.
10. Monitor service delivery through performance metrics and member feedback.
11. Operate in a safe, legal, and compliant manner at all times.
12. Manage energy, environmental issues, and waste responsibly.
13. Analyze and present key data to support new ideas, initiatives, or developments.
Skills and Experience:
1. Passion for fitness, health, wellbeing, and helping people.
2. Embodies JD Gyms brand standards and values.
3. Enthusiastic and eager to learn.
4. Ability to adapt style to different personalities.
5. Resilient and receptive to feedback.
6. Understanding of and ability to articulate the importance of a great member experience.
7. Flexible approach to working hours.
8. Team-oriented, hardworking, and community-minded.
9. Level 3 (EQF Level 4) Personal Trainer qualification.
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