ABOUT UStms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including Starbucks, T-Mobile, O2, McDonald’s, and adidas.Most importantly, we're a place where you can achieve great things, and be recognized as the best.WHAT MATTERS THE MOSTBreakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com. WHY WE THINK YOU WILL LOVE THIS ROLE The Senior Creative Manager, EMEA will sit within our Global Merchandise Services (GMS) team. GMS helps brands bring their fan communities products that unleash badge-wearing potential, so the people who love them most can love them even more.Through reimagining products and merchandise, designing innovative industry-leading solutions, and developing in-demand products, we spark an emotional connection with consumers and have a lasting impact on people, business, and the planet. We want you to be part of it! The Senior Creative Manager will be passionate about thinking big, leading with passion, taking ownership, winning as a team, and leaving the world better than you found it.GMS is looking for an experienced Senior Creative Manager to lead a team of designers who support our global Specialty Coffee customer in creating seasonal and specialty beverage ware collections across the EMEA region. In this role you will work cross-functionally with the product team to bring innovative, locally relevant drink ware products to life. As a working lead, you will design alongside your team members in generating trend-forward illustrations, Photoshop product and packaging renderings, art release files, physical mockups, technical drawings, presentation tools and product photography. Finally, we guarantee that you will make a difference. Because we help our people achieve their goals. So come here to experience. To experiment. To make mistakes. To challenge your own limits. WHAT YOU WILL BRING TO THE ORGANIZATION Creative ManagementManage a small but mighty team of designers. Support the sales strategy and goals of the Global Merchandise Services Business through creation and art direction of illustration, product and packaging renderings, production files and photography, servicing the EMEA market.Research regional trends and interpret buyer briefs to create forward-thinking, brand-appropriate visual assets in each of these creative areas.Gain an in-depth understanding of the ever-evolving global and local brand strategies of the customer and support the growth of the Specialty Coffee business aesthetic as they expand and refine their design and brand approach.Collaborate with the Product Management Team to understand the assortment needs for each program and meet buyer objectives and calendar milestones.Assign tasks, oversee projects and ensure on-time, high quality deliverables.Lead meetings between cross-functional departments on behalf of your design team. Possess an intimate knowledge of project status across dozens of SKUs at various stages of the design cycle.Objectively review work and offer process efficiencies. Candidates must be comfortable with identifying improvement, coaching creative personalities and implementing change.Supports and nurtures customer relationships through meeting customer's deliverables, supporting needs, gaining trust, and exceeding expectations.Gains and showcases deep understanding of our customer's Brand, strategy, and priorities.Proactively gains and showcases full understanding of customer's business, market needs and decision-making approach.Proactively gains and showcases a solid understanding of customer's consumer in region and market.Influences others both externally and internally.Partners, supports, and guides key collaborators and cross-functional team members on customer needs, processes, back-end support, timelines and deliverables so projects are completed on time and in full.Proactively provides timely project status information and contact reports for line manager and cross-functional team.Proactively maximises business performance and opportunities.CommunicationsBuilds collaborative relationship with team members, peers and managers.Advocates for the customer/consumer.Communicates effectively, both orally and in writing.Expresses ideas with clarity, confidence, and logical reasoning.Influences others to deliver results, brings up risks and opportunities to leadership, documents proven results and lessons learned, creates, and delivers clear presentations to all levels of the organization.ProcessesDemonstrates excellent organizational skills and attention to detail.Continuously showcases processes knowledge and compliance.Proactively contributes to process improvements.Partners, aligns, and collaborates with cross-functional team so projects are implemented and delivered on time and in full.Strategic DirectionContributes to, and aligns with, business strategies and goals.The all-important numbers bit Contributes to, and achieves Financial Targets for Business Unit Revenue, Gross Margin and Contribution Margin.People & Communityindividual objectives and contributes towards delivering team goals.for continuous improvement. Set and delivers personal development goals.to our organization's culture by role modelling things we value and support efforts on CSR and DE&I activities.supports and manages direct and dotted line reports, ensuring they are set up for success and achieve their goals.SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE 5+ years of creative leadership experience for a major brand, with a portfolio that demonstrates this work.Dedication to leading and managing a team of designers to maintain a healthy and balanced work environment that promotes teamwork, performance feedback and growth.Cohesive knowledge of Adobe Creative Suite with an emphasis on Photoshop CC and Illustrator CC.Solid understanding of pre-press and production work, with an emphasis on CMYK and PMS color systems across a variety of substrates. Experience printing on ceramic, glass, stainless steel and plastic a plus.Packaging and photography experience and expertise.Awareness of and interest in regional market trends and a capacity to lead a team to adapt aesthetics that will enhance the customer’s brand.Collaborative attitude and comfortability with working cross-functionally.Excellent organizational skills and dedication to guide your team in managing multiple projects at one time.A discerning eye for trend-forward color combinations and a working knowledge of color theory principles.Problem-solving mentality, a positive and collaborative attitude and love for the craft.Art direction that centers around speed, accuracy, and acute attention to detail on all projects. Unceasing accountability to own and meet deadlines.Works well under pressure and effectively with individuals and groups at all organizational levels, building relationships grounded in trust, candor and transparency.Experience working directly with EMEA based or operating customers, FMCG, fashion and/or large specialty coffee chains.Ability to lead your team to adapt quickly to changing business needs and deadlines.Able to travel internationally as required to support customer needs.3+ years’ experience working with teams and customers across regions and time zones.Strong Microsoft Office skills (Outlook, Word, PowerPoint, Excel). And we’d love you to… great presentation skills (writing and delivering).financial foresight.fantastic at project and resource management.a solid understanding of the Informal Eating Out sector, FMCG and retail sectors, including product development, go-to-market strategies, product launch and fulfilment. Any of the following would be a plus Additional languages.