London North West Hospital
Up to £50,000 DOE | 40 hours per week | 5 days out of 7
We are looking for an experienced Portering & Helpdesk Manager to lead and develop a large, frontline healthcare team at London North West Hospital. This is a key operational leadership role, responsible for the smooth delivery of portering services and the management of the hospital helpdesk, ensuring a safe, efficient and patient-focused environment.
You’ll lead a team driving service excellence, compliance, and continuous improvement in a fast‑paced healthcare setting.
The Role
* Lead, motivate and develop a large portering workforce
* Oversee day‑to‑day portering operations and manage the hospital helpdesk, ensuring timely response to service requests
* Maintain high standards of patient care, safety and service delivery
* Ensure full compliance with Health & Safety and healthcare regulations
* Manage budgets and take ownership of financial performance
* Build strong relationships with clinical teams, stakeholders and senior leaders
* Identify opportunities to improve efficiency, introduce innovation and remove barriers to change
About You
* Proven experience managing portering services within a healthcare environment
* Strong people management and leadership skills
* Experience promoting and enforcing Health & Safety compliance
* Excellent communication and stakeholder engagement skills
* Strong organisational and problem‑solving ability
* Commercial awareness with sound financial acumen
* Confidence using IT systems and helpdesk / workflow tools
* A flexible, resilient approach in a changing hospital environment
Benefits
* Contributory pension scheme
* Grow your career with our Career Pathways and MyLearning programmes
* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
* Up to 44% off cinema tickets to enjoy your favourite blockbuster
* Receive cash rewards every time you spend and use them on a wide range of brands
* Unwind with us with free wellness, mindfulness and exercise classes
* You can share all discounts and offers with your friends and families
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