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Join to apply for the Smart Systems Manager role at TieTalent
Please note that relevant training, guidance, and advice will be given.
This document lists the responsibilities you will encompass in your daily role.
Company purpose statement: To use the best technology to better connect people.
Company Profile
We are an award-winning technology services company based in Bedford. Established in 2006, we have an outstanding growth record, fantastic clients, and an excellent working environment. Committed to delivering high-touch Technology services to the property sector, specifically skyscrapers, our aim is to provide the highest levels of service coupled with a great working environment.
Overview of the position:
Were hiring an experienced Smart Systems Manager to lead the delivery, integration, and optimisation of smart technologies across multiple client properties. You will act as the central point of contact for all things smartfrom IoT sensors and access control to occupancy analytics and BMS integration. A good understanding of BMS/Building systems is critical along with CNS Systems & Typologies. Youll run monthly client engagement meetings, deliver against defined roadmaps, and ensure our smart systems are deployed, performing, and generating actionable insights. This is a strategic delivery role for someone who understands how technology intersects with property operations and who can bridge the gap between hardware, software, and business impact and understanding how stakeholders interact with technology on a human level.
Key Responsibilities
Strategic Ownership
* Own and manage 5+ client smart engagements, each with a clearly defined roadmap, goals, and monthly progress meetings.
* Understand each client's budget and business priorities, delivering value-driven solutions that scale.
* System Integration & Deployment
* Lead the deployment of smart technologies across client sitese.g., SPOG, access control, Genetec, sensors, Auvik, BMS, visitor management, and IoT platforms.
* Deploy and configure our proprietary software stack, enabling data extraction and real-time visualisation of property performance. Data & Monitoring
* Use Power BI or similar platforms to build live dashboards, report on smart system metrics, and identify trends or anomalies.
* Translate building data into actionable business insights for clients and internal stakeholders.
* Use technology to deliver smart automation functionality that improved client operations.
Process & Documentation
* Develop and maintain standard operating procedures (SOPs) and deployment guides.
* Establish secure frameworks for vendor onboarding, access control, system maintenance, and future scalability.
Stakeholder & Vendor Management
* Liaise with landlords, FMs, contractors, and internal teams to ensure alignment and smooth operations.
* Manage third-party suppliers, ensuring integrations are properly scoped, secured, and delivered on time.
Required Skills & Experience
* 5+ years' experience in smart systems, building technologies, or IT/OT integrationideally within property management, commercial real estate, or smart building consulting.
* Proven success managing multi-system integrations and smart deployments across large or multi tenant buildings.
* Strong technical understanding of: ? IoT protocols: MQTT, BACnet, Modbus, SNMP
* Network & infrastructure: VLANs, PoE, firewalls, switches
* Platforms: Genetec, Cisco, Azure, Power BI, BMS Systems & Lighting controls.
* APIs & middleware: system interoperability and data aggregation
* Strong communicatorable to lead client meetings, explain complex tech simply, and drive accountability across vendors and internal teams, proven experience of working with stakeholders of different technical understandings.
* Deep appreciation for data-driven buildings, tenant experience, energy efficiency, and future-proof tech.
* Hands-on approach with a desire to shape and own a fast-growing function inside a scaling business.
* Good understanding of GDPR & policies is essential.
What Success Looks Like in 12 Months
* Youre leading 5+ active Smart client engagements, each with a roadmap, budget alignment, and monthly meetings.
* You've become the go-to person internally for all smart building topics and tech integrations.
* Our new software stack is deployed at key sites and clients are actively using it to improve how they run their buildings.
* Youve delivered clear SOPs and playbooks for future deployments.
* Monthly dashboards are live, and smart system performance is being tracked, reported, and continuously improved.
* A secure vendor access model is in place across all smart-enabled sites.
Benefits
* Hybrid working with HQ, London office, site visits, and remote flexibility
* Private healthcare and wellness perks
* Training & certification budget
* A high-impact role in a scaling business at the intersection of tech + property
Team Direct reports: 0
Total team size 47
Location: HQ in Bedford, Bedfordshire and 30 Leadenhall, London.
Client location: International and National customer base but the majority are based in and around London.
Day to day Communication: Clients, Service Team, IT Security Team, Networks Team, Electronic Security Team and the PMO Team.
Travel From a day-to-day perspective, this role will require you to commute only to/from our head office or our London office where the role will be situated. Additionally, you may be required to travel as and when necessary to: - Our London office when required (for training or if the Head Office becomes unavailable) - Other regional offices (both existing and new for reasons similar to the above) - To clients across the Southeast (and in some cases nationally) and when deemed as a requirement of the role
Company Benefits:
* 28 Days annual leave plus 1 day, 2 weeks either side of your Birthday.
* Private Healthcare including 24hr GP Service, In-patient/Out-patient care, Therapies cover & Advanced Cancer Care cover.
* Mental Health & Wellbeing programmes.
* Audio, Optical & Dental cover.
* Reward Programme with an estimate value of £2000 per year.
* Great working environment with a friendly team.
* Contributory pension scheme.
* Receive up to 10 days of relevant training per year.
* A tailored professional and personal development plan.
* High performance computers for all employees.
* Work in a modern environment.
Our Recruitment Process:
Stage 1: A chat over the phone with our recruitment team to learn more about you and your aspirations.
Stage 2: A half-hour Teams video interview, and for some roles, assessments.
Stage 3: An interview with our HR Manager and our CEO, plus a chance to talk to some of our existing team.
Stage 4: A call with our HR Manager to discuss a job offer, set expectations, and answer any questions.
Why Work at Total IT: Join us and be greeted by great people in an atmosphere that makes you want to come into work each day! Expect a warm welcome, fair and professional treatment, and top-up training to help you meet your goal
TITL1_UKTJ
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Internet
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