Overview
An opportunity has arisen in the Safer Communities Team in the role of a Safer Communities Officer, working daytime Monday to Friday (Tuesday to Saturday 1 in 4) supporting residents who are affected by private space antisocial behaviour issues. You will case manage neighbour complaints to find resolutions and work as part of a team, with colleagues as well as partners to achieve this. There are two permanent positions available.
Contract Type: Permanent (2x positions available)
Salary: FC6 £30,691.29 - £33,732.26
Working Pattern: 36 Hours per week, Monday to Friday (Tuesday to Saturday 1 in 4)
Location: Bankhead Depot, Glenrothes & Fife Wide
Proposed Interview Date: Week Commencing 5 January 2026
Closing Date: Sunday 21 December 2025
Key Responsibilities
* Being the initial point of contact for customers.
* Responding to complaints of private space ASB.
* Proactively gathering evidence to support and substantiate complaints of ASB.
* Cultivating and maintaining relationships with victims/complainers.
* Issuing warnings verbally and in written form to perpetrators of ASB.
* Case management of ongoing ASB cases through escalation process.
* Preparation of cases for further action where required.
* Managing an active caseload.
* Monitoring cases to ensure they are resolved.
* Provide advice, guidance and work in partnership with colleagues in other services in relation to ASB and neighbour disputes.
* Taking ownership of private space ASB in a designated geographical area and support Fife-wide issues as necessary.
* Operating and maintaining technically complex surveillance and noise equipment, including the use of a Noise App.
* Maintaining detailed records and providing written reports to Line Manager as required.
The Person
* To work confidentially with a range of customers and have a helpful attitude.
* Positive work ethic and attitude.
* Communication and persuasive skills with the ability to remain tactful, firm and fair in potentially confrontational situations.
* Written communication skills.
* Team working skills.
* Ability to travel across Fife.
* Confident user of IT applications, showing ability to use packages effectively.
Further Information
* Role Profile: Review the role profile to understand the essential criteria.
* How We Work Matters: Behaviours framework information.
* Employee Benefits: Benefits package details.
* Directorate Information: Council Department information.
* Social Media: Follow Fife Council Jobs accounts.
How to Apply: As part of your application, you must provide a Supporting Statement outlining how your skills and experience make you a good candidate for this vacancy. For more information, check the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement in the section marked upload résumé.
Important: Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement
For more information, please contact: Suzanne Scobie, LNKD1_UKTJ
Note: This description includes general information about the role and expected duties. All content is kept as originally stated with formatting improvements for clarity.
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