An exciting new Depot General Manager opportunity at DX!
Overview
You will be friendly, hard-working and love the buzz of getting things done. We love team players and DX is committed to providing our people with the technical and personal skills to progress their careers.
About Us
We think we are more than just a delivery company. We know each item tells a story and that, for someone, somewhere, it will make their day, or not, if we fail. DX is the specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery. We routinely handle goods from many high street retailers and industry sectors including homeware, high street fashion, optical lenses, pharmacy items and jewellery, along with legal documents, the UK Government and foreign embassies for identity documents and visas.
Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. Our goal every day is to deliver on our promises, so you can deliver on yours.
Job Summary
* Represent DX in a professional manner at all times
* Lead, manage, develop and motivate the managers and employees manning the physical operations
* Maximise the service, cost and quality performance of the site
* Ensure targets and KPIs are achieved, and where possible exceeded, through effective control, monitoring and review
* Introduce and execute productivity improvement; promoting increased efficiencies and service and quality performance in the operation
* Communicate, implement and maintain company policy and procedures throughout the site
* Establish and deploy robust control mechanisms to facilitate all site spend in line with company procedure and agreed budgets
* Develop and manage commercial relationships with customers and suppliers through the maintenance of service/product processes to deliver excellent customer service; promoting organic growth and reducing customer attrition
* Participate in cross functional teams to identify and deploy pipeline improvements to underpin overall Company business objectives
* Lead employees through change activity by deploying and implementing positive communication plans
* Improve site and employee standards through development, training, communication, fair and consistent implementation of discipline procedures
* Ensure all employees and contractors or owner drivers comply with the appropriate vetting criteria
* Fully deploy performance management by setting stretching but achievable objectives for the management team
Personal Skills
* Displays strong leadership qualities
* Team Player, empathic communicator, well presented, results oriented with a positive outlook and a clear focus on quality and performance
* Always maintains a calm and rational presence, even under pressure
* Comfortable and confident when dealing with other managers and with subordinates
* Leads by example
* Creative in approach and able to seek improvements without prompting
* Ability to identify problems and design deployable solutions
* Understanding of basic business finance
Benefits
* Competitive Rates of Pay
* Holidays: 25 days increasing with length of service + bank holidays
* Long Service Recognition scheme
* Enhanced Maternity & Paternity
* Enhanced Company Pension Scheme
* Life Assurance
* Employee Assistance programme including 24/7 Virtual GP
* DX Discounts Portal
* Excellent opportunities for career progression
Location: Plymouth, England, United Kingdom
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