IMPORTANT: This role is NOT suitable for people on visa. Must be already based max 10 miles from the listed locations.
đź“Ť Cambridge | Chelmsford | Ipswich | Norwich
đź’Ľ Hybrid working (40% remote)
🔍 Full-time | Permanent
We are seeking a Business Analyst to join our Client Digital Solutions (CDS) Agile Squad, a cross-functional team dedicated to designing and delivering innovative digital products that enhance client experience and support our strategic goals.
What you’ll do:
* Act as a key liaison between business stakeholders, clients, and technical teams.
* Lead discovery sessions and define digital product requirements.
* Champion user experience and client-centric design.
* Translate business needs into clear, actionable user stories and acceptance criteria.
* Facilitate workshops and contribute to agile ceremonies.
* Collaborate with internal teams and third-party vendors.
* Evaluate and improve client journeys, particularly within the client portal.
* Maintain visibility across the Product Delivery Lifecycle.
What we’re looking for:
* Proven experience as a Business Analyst in a digital or client-facing environment (law firm or consulting background)
* Strong understanding of automation, process reengineering, and digital transformation.
* Expertise in UML, process mapping, As-Is/To-Be analysis, and ability to simplify complex concepts.
* Skilled in BA tools such as Jira, Lucidchart, BPM.
* Experience working in Agile teams.
* Excellent communication and stakeholder engagement skills.
* Interest in AI and how it can enable efficiencies through data management and process engineering.
Why Us?:
We offer a flexible and inclusive work environment, alongside a comprehensive benefits package:
* 25 days holiday (plus Bank Holidays, rising with service)
* Private Healthcare (after probation)
* Scottish Widows Pension Scheme
* Profit Share & Performance Bonus
* Life Assurance, CSR Day, Enhanced Parental Leave
* Hybrid working policy, Electric car scheme, Subsidised gym membership
đź“© Apply now or reach out for a confidential conversation.