SHIFT DETAILS
Fixed AM and PM shifts available:
* Sunday to Thursday, 6am to 2pm and 2pm to 10pm
* Tuesday to Saturday, 6am to 2pm and 2pm to 10pm
RESPONSIBILITIES
Reporting into Outbound Operations Manager, you will have full accountability for outbound execution on your assigned shift, leading teams to deliver picking, sorting, loading and dispatch activities in line with the operational plan, service cut‑off times and quality standards. Key responsibilities include:
* Lead all outbound activity during the shift, from pick to load and dispatch
* Ensure volumes are processed and dispatched on time to service commitments
* Act as the first point of escalation for shift‑level service, safety or quality issues
* Champion a strong safety‑first culture and ensure compliance with H&S, SSOW and client standards
* Lead, coach and engage Team Leaders and outbound associates
* Manage labour deployment and agency usage within agreed plans
* Monitor real‑time performance and dynamically redeploy resources to protect service
* Lead effective shift handovers, reporting risks, priorities and backlogs clearly
* Drive productivity, throughput and continuous improvement initiatives
* Support the Outbound Operations Manager with any additional tasks as required
QUALIFICATIONS
To be successful you will have proven experience of managing or supervising a team, ideally within a fast‑paced, shift‑based warehousing or e‑commerce environment. You will have a strong understanding of outbound, dispatch, picking and sortation operations with a proven track record of delivering against safety, quality and productivity targets, and knowledge of LEAN and continuous improvement practices.
You will be a confident and visible leader with excellent communication skills, able to remain calm and decisive under high‑volume, time‑critical situations.
Experience in site start‑up, peak or ramp‑up operations is desirable but not essential.
BENEFITS
The role offers a competitive benefits package, including competitive annual leave entitlement with a holiday buy scheme, pension and life assurance, and access to an employee benefits platform that provides discounts on gym memberships and a range of retail, travel and hospitality brands.
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