Customer Home Experience Manager (North) page is loaded
Customer Home Experience Manager (North)
Apply locations Manchester - Fountain Street Hybrid time type Full time posted on Posted 5 Days Ago time left to apply End Date: August 29, 2025 (9 days left to apply) job requisition id R0017573
Location: Hybrid/Manchester
Salary: £45,168 - £62,108 per annum
Hours: 36 per week
Contract Type: Permanent
Are you a confident and inspiring leader with a passion for delivering outstanding customer experiences? We’re looking for a Customer Home Experience Manager to join our team and play a key role within the Home Ownership Directorate. This is an opportunity to make a real impact, ensuring our customers receive the highest standards of service and that our homes are ready for occupation. The customer should have a great experience from the first contact with the team, their home demonstration, and the day they receive their keys to their new home. Supporting them within the first month of their home ownership journey with us.
In this role, you’ll take ownership of delivering and embedding our Home Experience strategy, managing a team of Customer Home Experience Executives to provide a seamless, consistent journey across the customer touchpoints within your remit. You'll work closely with colleagues across the business and external suppliers to maintain a high-quality, joined-up service that reflects our values and commitment to excellence.
We’re looking for someone with a strong track record of leading high-performing teams in fast-paced environments, who can handle multiple priorities with clarity and calm. You’ll be a natural communicator, with a customer-first mindset and the ability to influence improvements across teams. Experience in customer service, Shared Ownership and Private Sale new builds, along with a solid understanding of snagging, defect resolution, NHBC standards, and other warranty providers, is essential.
You'll be joining a supportive team where your work has a real impact on people’s lives. We offer a collaborative culture, opportunities for professional growth, and the chance to contribute to improving the UK’s home ownership experience.
If you're passionate about customer satisfaction and ready to lead a team that puts people at the heart of the home-buying experience, we’d love to hear from you.
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -dive in and find out more here .
If this sounds like an opportunity for you, then please review the full role profile and behaviours before applying – Role Profile for Customer Home Experience Manager and Behaviours & Mandatory Accountabilities
Closing Date: Thursday 28th August 2025 at midnight.
For further details on this vacancy, please click ‘apply’.
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This is a hybrid role with a base location at our offices in Manchester. You need to travel to the site and work from the Manchester office 2 to 3 days a week.
Applicants must have the ability to travel across the region and attend site visits as required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
About Us
About Clarion Housing Group
Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own.
Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country.
We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.
Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.
To find out more about working for Clarion, please click here .
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
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