Key Responsibilities Of The Customer Service Administrator
* Provide professional front-line customer service across multiple methods and platforms
* Handle customer returns and shipment queries, liaising with couriers and the Returns Department
* Collaborate with the Sales and Purchasing teams to resolve product-related queries
* Work with the eBay Specialist to ensure timely customer replacements, refunds and aftercare
* Maintain and distribute key reports and spreadsheets as required including, but not limited to, the Config planner and delivery schedule
* Maintain positive platform feedback by delivering exceptional service and proactively addressing issues to prevent negative reviews
* Provide online sales and merchandising support/cover including, but not limited to, raising orders, product review and stock status
* Maintain up-to-date knowledge of the business, systems, products and processes
* Deliver high quality customer service, in line with SLAs, understanding and anticipating needs
* Assist with new product listings across all platforms including descriptions, specification & images
* Assist the Purchasing team by raising purchase orders daily
* Coordinate Buy-Back orders with B2B customers, ensuring alignment with operational timelines
* Any other tasks deemed necessary to support business needs and / or cover for colleagues
The Ideal Customer Service Administrator Will Need To Have/be
* Service led and results oriented, with minimum 2 years experience in a similar role
* Strong written and verbal communication skills in English
* Positive and collaborative approach
* Organised and reliable with an eye for detail
* Comfortable working to tight deadlines in a changing environment
* Strong IT literacy, particularly with MS Office and ERP systems
* Full UK driving licence preferred due to dual site location
My client are looking for a Customer Service Administrator to join their fast paced and growing business. Office based in Newcastle-under-Lyme area, Stoke-on-Trent this role is ideally for someone with at least 2 years experience in a similar Customer Service office-based role. Working Monday-Friday office hours.
If you are interested in this Customer Service Administrator role APPLY today.
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