Tronc typically over £200 per month (£2,400 per year)
All applicants must be able to provide evidence of their Right to Work in the UK
Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.
Key Responsibilities
* Liaise with all departments efficiently including Housekeeping, Reservations and Food & Beverage
* Maintain good working relationships with colleagues and all other departments
* Be the point of contact for all guests, ensuring that their expectations are exceeded prior to, during and after their stay, taking ownership of any guests' issues that may occur
* Carry out Reception and Night Porter shifts when required to and assist during peak periods
* Provide training for the team and to assist in team reviews/appraisals and PDPs
* Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date
* To oversee and manage any outstanding charges on the guests ledger and to ensure they are settled promptly
* Awareness of the Standard Operating Procedures and to assist Department management in the development, implementation and review of these.
Key Skills, Qualities & Experience
* Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
* Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues
* The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
* Computer literate, previous experience in using PMS is essential, Opera V5 or Cloud is desirable. Excellent verbal and written communication skills
* A high level of confidentiality
* Full, clean driving licence due to our insurance policies is desirable
* Ability to meet deadlines and work under pressure
* Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
* Detail orientated and drives standards
* Confident, self-motivated and present a professional persona in all circumstances
* Hands on approach to work, always being productive and looking to improve
* Well presented, adhering to Grantley Hall's grooming standards at all times
* Experience of managing a large team within the hospitality industry
* To have a genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, as well as providing a 5* experience to all guests and visitors
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