Additional role requirements:
* Enhanced DBS check will be done on successful candidate. If there is anything that is likely to show up, please disclose this during application stage.
Are you passionate about helping others live independently and thrive in their homes?
At PA Housing, we're all about people not just properties. We’re looking for an Scheme Officer to deliver housing management services that go beyond the basics, helping residents sustain their tenancies, live independently, and stay connected with their communities.
This role is ideal for someone who’s confident working with a wide range of people, enjoys a varied day-to-day routine, and brings a problem-solving mindset with a strong sense of empathy and responsibility.
What’s in it for you?
Alongside a rewarding and impactful role, you’ll enjoy a range of fantastic benefits:
* High street discount schemes
* Health cash plans
* 26 days’ annual leave, increasing to 29 after three years (plus the option to buy more)
* Flexible bank holidays take them when it suits you
* Car leasing scheme
* Supportive and inclusive working environment
What you’ll be doing
This is a busy, people-focused role where no two days are quite the same. You’ll be responsible for:
* Support residents to sustain their tenancies, promoting independence and wellbeing.
* Monitor rent accounts, helping to prevent arrears through support and payment plans.
* Manage communal areas including kitchens, lounges, pod lounges, gardens, and patios.
* Attend and contribute to tenancy panel meetings, viewings, and sign-ups.
* Carry out fire equipment and emergency alarm-call testing in line with policy.
* Offer advice and signposting on budgeting, benefits, and debt prevention.
* Ensure Housing Benefit claims are established and evidenced at the start of tenancies.
* Liaise with contractors and the customer contact centre to manage repairs and their quality.
* Record resident interactions and tenancy updates using our CRM system.
* Respond to emergency pull cords and carry out welfare checks when needed.
* Provide reports and input at internal and external meetings.
* Support with recruitment, induction, and supervision of new staff and contractors.
* Order supplies for the scheme in line with financial guidelines.
* Assist in cleaning and supervising communal area cleaning and gardening contracts.
* Participate in the 24-hour rota, including sleep-ins and waking nights when required.
What we’re looking for
We’re looking for someone who is proactive, compassionate, and confident handling a variety of situations. Ideally, you’ll bring:
* A-level education or equivalent, and at least 2 years’ experience in the Housing Sector.
* Knowledge of housing administration, policy, and legal tenancy frameworks.
* Experience working with vulnerable individuals and supporting independent living.
* Confidence in managing ASB, tenant issues, and housing benefit processes.
* Strong decision-making skills and attention to detail.
* Good IT skills including use of Word, Excel, Email, and CRM systems.
* The ability to carry out light cleaning duties and supervise maintenance contractors.
* Physical ability to use stairs, as use of lifts may be restricted for health and safety.
* Excellent communication skills, with the ability to build trust and rapport.
* A collaborative approach and willingness to support residents and colleagues alike.
At PA Housing, we believe in respect, integrity, and accountability. Our work isn’t just about numbers it’s about people, communities, and making things better. If you want to join a company where your contributions are recognised and valued, this could be the perfect next step for you.
AGENCIES: We know where you are if we need your support so please do not contact us.
To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.