About Our Client
Our client is a well-established player in the industrial/manufacturing sector. They are a large organisation with a substantial workforce, dedicated to producing top-quality products while ensuring excellent customer service.
This role will be a 3 / 6 month temporary position with the possibility of going permanent. This role offers an immediate start.
Job Description
* Responsible for customer daily account management, providing quotations, sharing product knowledge, dealing with customer enquiries & complaints.
* Being first point of contact for the customer, dealing with all customer enquiries & complaints when required.
* Manage orders from point of quotation to final delivery, ensuring progress is tracked, communicated, identifying potential issues and implementing solutions to ensure targets are met.
* To ensure regular contact is maintained with the customer and to develop customer relationships further.
* Work daily within the ERP system and Salesforce recording and maintaining customer accounts.
* Provides timely and accurate analysis and progress reporting in line with customer orderbooks.
* Produce daily/weekly statistical analysis and reporting on KPI's.
The Successful Applicant
A successful Sales Administrator should have:
* Experience in a customer service/sales administration role, preferably in the industrial/manufacturing sector.
* Excellent communication and interpersonal skills.
* Strong organisational and multi-tasking abilities.
* Proficiency in MS Office and customer service software.
* A customer-oriented approach with a problem-solving attitude.
* Ability to commit to a 3/6 month temporary role.
What's on Offer
* Immediate start.
* Opportunity to work in a large, reputable organisation in the industrial/manufacturing sector.
* Gain valuable experience in customer service and administration.
* Possibility of going permanent.
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