Customer Service Team Advisor (Sales & Quoting)
Salary: £26,000-£29,000 (DOE)
Hours: Monday to Friday, Full-Time
Location: Hyde (on-site)
Pickles Recruitment is seeking a proactive and commercially minded Customer Service Team Advisor to join one of our fantastic clients in Hyde. This role is perfect for someone with strong customer service experience, excellent organisational skills, and confidence in handling quotes.
Must Haves
- Minimum 3 years Customer Service experience within an office environment
- Sage experience (ideal)
- Strong commercial awareness, particularly around quoting
- Proven experience working in a busy office
Key Responsibilities
- Produce accurate and timely quotations for incoming enquiries
- Build strong customer relationships with a professional, friendly telephone manner
- Pre-qualify enquiries and follow up within agreed timescales
- Convert quotes into sales orders
- Liaise with internal departments including Transport, Fabrication, Warehouse teams and external partners
- Handle incoming calls and email enquiries
- Maintain excellent attention to detail across all communications and order processing
- Use Sage software to manage enquiries and orders (training provided if required)
- Identify commercial opportunities and add value to each customer interaction
What We're Looking For
- Confident communicator with the ability to build rapport quickly
- Positive, professional telephone manner
- Highly organised with strong attention to detail
- Ability to work collaboratively across teams
- B2B experience desirable
- Sage experience preferred but not essential
What's In It For You
- Competitive salary £26,000-£29,000
- Monday-Friday, 08:00-17:00
- 25 days holiday + bank holidays
- Company pension
- Quarterly bonus scheme
- On-site parking