About Us
Wembley Dental has been a trusted provider of quality dental care in Parksville, BC, for years. Our modern practice offers a welcoming, patient-first approach, utilizing the latest technology to ensure the best experience for both patients and team members.
We’re looking for a dedicated Patient Care Coordinator to join our friendly team, where you'll enjoy a supportive environment and opportunities for professional growth. If you're passionate about providing top-notch care in a beautiful community, we'd love to connect with you!
Schedule
Monday to Thursday
Every other Friday
Benefits of Joining Our Team
* Competitive compensation
* New for 2025! We now offer an RRSP matching program to help you grow your future while you build your career with us.
* Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
* Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
* Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
* Attend social and CE events to network with dental professionals in your community
* Work-life balance and flexibility
* Access to modernized technology to provide optimal oral care to patients
The wage range is from $25 to $31 per hour depending on experience. Hourly wage is determined based on the candidate's work experience and will be discussed during the interview process.
Responsibilities
* Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
* Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
* Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
* Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
* Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
* Effectively manage the recall system and accurately maintain the patient database
* Process referral letters and other patient correspondence upon receipt from the provider
* Manage and file all patient records and charts
* Demonstrate active listening and empathy to patients using effective communication skills
About You
* Minimum 1 year of Administrator experience
* Clinical background considered an asset
* Experience with Dentrix Dental software
Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.
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